Business/Technology Intern (December 08 through April 09)

The CompanyThomson Reuters is a global leader in providing essential information to the world's businesses and professionals in Law, Financial Services, Tax & Accounting, Media, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevant, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 93 countries around the globe. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com. The OpportunityLocated in the Avis Farms Business Park in Ann Arbor Michigan our Product Support internship is an experience that can change your future. During this paid, full-time, internship you will be fully-trained on one of our tax products. This training covers a full background in relevant tax law and broad coverage of applicable network and computer operating systems utilized in public accounting firms. Then you will help our customers with a variety of questions as they utilize the software during their busy tax season. They will rely on you for answers to questions that include computer operations and peripherals, tax preparation, questions about forms, law and taxation theory, and other issues impacting professional tax return preparation.  Through our training, you will become familiar with Windows NT/2000/XP, Citrix and other relevant wide area network technology, printers, local area network operating systems, and web-based/Internet applications. You will also learn about tax laws, regulations, and research methods. Customer questions will range from simple queries regarding software installation to complicated matters regarding tax calculations and theory. You will be exposed to the business practices of thousands of CPA firms nationwide and acquire skills that will help you transition into the workforce in any number of career fields, or possibly become a full-time member of our staff. Hours and schedule will vary depending on business needs.  Accounting, accounting information systems, management information systems, computer information systems or other business or computer coursework or experience. Strong verbal communication skills. Candidate must be willing and able to work overtime with a varied work schedule including evenings and some Saturdays. Desire to help others. Demonstrated success working in customer service a plus. Prior experience with CS Professional Suite or other tax or accounting software a plus. Bilingual English/Spanish also a plus.Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success.  Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive – we give employees the opportunity to develop their skills and do their best work. Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer Company: Thomson Reuters Location: Ann Arbor, MI Job Status Full Time, Temporary/Contract/Project Job Category: Customer Support/Client Care Career Level: Student (Undergraduate/Graduate)