Calling All Customer Service Professionals

Company: Venturi PartnersLocation: Boston, MA 02109Status: Full Time, Part Time, Temporary/Contract/Project, Employee, SeasonalShift: Second Shift (Afternoon), First Shift (Day)Job Category: Customer Support/Client Care Contact Information: Email: Apply by EmailCompany: Venturi Partners CBS Personnel, Venturi Staffing Partners, and Columbia Healthcare are subsidiaries of CBS Personnel Holdings - established as one of the fastest growing and largest staffing firms in the nation. We recruit capable and reliable talent for our client organizations in various industries. Depending on the employment status that you desire as our candidate, our clients have temporary, temp-to-hire, direct-hire, and professional opportunities that fit your talent and skills. Our goal is to be your Employer of Choice!Job Purpose:Serves customers by providing product and service information; resolving product and service problems.Duties:* Attracts potential customers by answering product and service questions; suggesting information about other products and services.* Opens customer accounts by recording account information.* Maintains customer records by updating account information.* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.* Maintains financial accounts by processing customer adjustments.* Recommends potential products or services to management by collecting customer information and analyzing customer needs.* Prepares product or service reports by collecting and analyzing customer information.* Contributes to team effort by accomplishing related results as needed.Skills/Qualifications:Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-taskingLearn more about CBS Personnel ,Venturi Staffing Partners and Columbia Healthcare ServicesFor more information, visit our website: www.cbscompanies.com