Collections Manager

 

Key Duties/Overview

Responsible for the management of the Collections Department in our Atwater call center location. This includes, but is not limited to, the development and improvement of the Collections department operational goals and training and development of the Collections staff. Supervise Collections staff who are responsible for collecting and following-up on delinquent accounts.

Primary ResponsibilitiesStaff scheduling and maintaining attendance records Review collections report to ascertain status of collections and balance outstanding and evaluate effectiveness of Collections staff Develops a team spirit among subordinates and supervisor; motivates every team member to promote and maximize effectiveness of staff Monitor efficiency and timeliness in handling auto dialer calls Works cooperatively with management to effectively communicate and implement performance standards Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and bank products and services Exercises good judgment, excellent communication and people skills Accommodating to sudden change as well as able to produce new solutions to problems Other duties as assigned to meet business needs

QualificationsBachelor’s degree (B.A./B.S.) or AA in business related discipline or equivalent (preferred) At least 5 years prior supervisory or team lead experience in a credit union or banking environment Demonstrated proficiency in supervising and motivating subordinates Excellent written and oral communication skills; strong organizational, problem-solving, and analytical skills Strong interpersonal skills and ability to deal effectively with a diversity of individuals at all organizational levels Proven ability and leadership to handle multiple projects and meet deadlines Ability to manage priorities and workflow with versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm PC proficiency and excellent organizational skills Ability to work with all levels of management Good judgment with the ability to make timely and sound decisions

At Patelco Credit Union our employee benefits include:Paid Medical, Dental, and Vision benefits for all Full Time employees, Part Time employees pay a nominal premium each month. Short and Long Term Disability Insurance at no cost to the employee. 401k benefits including employer match of 60% for the first 5% contributed. Pension Plan, one of the few companies that still offer this benefit. Paid Holidays Paid Vacation and Sick Time, unused sick time may be sold back to the CU at year end. Tuition Reimbursement for business related degrees, including tuition, books and lab fees. Flexible Spending Account for child care and/or medical expenses. Profit Sharing Program Discounts on Patelco Credit Union products and services. Time off for School Visits, for parents with children K-12, up to a maximum of 40 hours per year.


We provide additional on-the-job training. If you would like to team up with a respected industry leader that offers competitive salaries, an extensive benefits package, and a great opportunity for career growth, please submit your resume for review. Salary history is mandatory.





 

 

Any resumes received as attachments will be AUTOMATICALLY DELETED without being reviewed.





Patelco is an EOE/ADA employer.