Collector/Recovery Services

Description
RMS, headquartered in Bethlehem, Pennsylvania with operations in the United States, Canada, Mexico, Hong Kong and India, is a leading global supplier of business process outsourcing (BPO) and recovery services. RMS provides customers a continuum of services from electronic bill presentment, outsourcing, traditional collections, bankruptcy services, and deductions management. RMS is a dynamic, growing organization.

3rd Party Collections/Recovery
Base Salary/PLUS BONUS

IMMEDIATE OPENINGS! Exciting opportunities to join our collections team!

The Bethlehem, Pennsylvania office of RMS is currently seeking to fill Collector positions for three different business units –Third-party Collections, Financial Services Collections and Attorney Collections. These positions are responsible for the collection of accounts for RMS’ highly visible customers. The exciting and challenging work of an RMS Collector requires them to be able to perform the following responsibilities:

1. Contact debtors, by telephone, regarding accounts placed for collections.
2. Work with the RMS Customer, in order to resolve problems or issues, to ensure collections of the accounts they have placed with RMS.
3. Provide debtors with up-to-date information on their account, set up payment plans and following through with those payment plans to assure settlement of accounts on the RMS Customer’s behalf.
4. Usually responsible for lager claims and may work with special targeted customers.
5. Has individual accountability for collection performance.

 

Requirements
1. High school diploma or general education degree (GED) required; College degree preferred.
2. Strong knowledge of collection procedures is necessary with credit background a plus.
3. Sales ability/persuasiveness, excellent oral and written communications, negotiations, analysis, planning & organizing skills are required.
4. Initiative, tenacity, resilience, integrity and a positive attitude are also required.
5. Basic computer knowledge required.

The hours for the available positions vary based on the third-party business segment. Please include your hours of availability to be considered for any of the open positions. To apply for this position, please forward your resume to  Diane.Kennedy@rmsna.com  or fax your resume to 484-242-1038.

All qualified candidates must successfully complete both pre-employment drug screening & criminal background check as well as be able to provide proof of education before being hired.

RMS is an Equal Employment Opportunity employer.