Credit/Collections Representative

About our company
Random House, Inc., is the world's largest English-language general trade book publisher. We are a division of the Bertelsmann Book Group of Bertelsmann AG, one of the foremost media companies in the world. Our publishing groups include the Ballantine Publishing Group, the Bantam Dell Publishing group, The Crown Publishing Group, the Doubleday Broadway Publishing Group, Fodor's Travel Publications, Inc., the Knopf Publishing Group, the Random House Audio Publishing Group the Random House Children's Publishing Group, the Random House Diversified Publishing Group, the Random House Information Group and the Random House Trade Publishing Group.

Together, these groups and their imprints publish fiction and nonfiction, both original and reprints, by some of the foremost and most popular writers of our time. They appear in a full range of formats - including hardcover, trade paperback and mass-market paperback books, as well as audio, electronic, multimedia and other forms for the widest possible readership, from adults to young adults and children.


Your tasks
Customer liaison in handling requests for credit and for collection of delinquent accounts.
Review and research customer accounts to determine credit limits or credit extension; determines if shipments should be suspended
Contacts and notifies customers of delinquent accounts and resolves discrepancies; resolves customer problems
Maintains statistics and prepares and updates reports on status of accounts and progress of collections efforts.
Provides maintenance and prepares write-off documentation to maintain open item accounts on a current basis.
Occasional travel may be required.


Our requirements
High School diploma or equivalent required. College degree in business related field preferred.
Previous Credit & Collection related experience preferred.
Prior customer contact experience, resolving disputes and a financial background required.
Proficiency in PC operations including Microsoft Office products; SAP experience a plus!
Strong written & oral communication skills; effective negotiation skills.
Strong organizational and prioritization skills; ability to multi-task, work independently and be a self starter
Ability to exercise judgment and make appropriate decisions and ability to meet collection targets required.


Please apply using our online application process.

Thank you for your interest in Random House. Random House is an Affirmative Action/Equal Opportunity Employer.

For more information, please visit our web site at: http://www.randomhouse.com
Please click here to apply online.