Customer Satisfaction Representative - Accounts Payable

Accounts Payable Customer Service Rep SUMMARY: The Accounts Payable Customer Service Rep is an accounting position reporting directly to an  Accounts Payable Supervisor.  The position provides direct support to our business customers and departmental teams. RESPONSIBILITIES: The Customer Service Associate is responsible for:  First line of service to our customers. Successfully responding to all customers questions. Preparing journal vouchers to reclass items. Handle rejected / exception invoices. Obtain new vendor W-9’s. Statement Reconciliation. Answer review notes around controllable expenses Work directly with business customers and provide timely, courteous, friendly and professional assistance. Other Duties as assigned. This position will have primary performance measured on overall customer satisfaction, accuracy and timeliness of preparing journal vouchers, answering review notes, and completing vendor reconciliations.  Secondary performance will be measured on monitoring the vendor W-9 requests and assisting the Accounts Payable Supervisor with various other tasks. SKILLS AND QUALIFICATIONS: Required Qualifications: v  High School diploma or equivalent and 3+ years of related accounts payable experience.v  High energy and a strong customer service orientation with demonstrated results.v  The ability to multi-task and willingness to learn new skills.v  Ability to work with, cooperate with and develop working relationships between various internal and external business customers.v  Excellent attention to detail and follow through on all tasks.v  Proficient with Microsoft Office, Excel a must.v  Experience using financial software accounting packages.v  Strong review, analytical, and problem solving skills. Preferred Qualifications: v  Experience in an electronic accounts payable processing environment.v  Experience with General Ledger coding required.v Month end closing and Journal Entry experience.v Bachelor’s degree / Associates degree or equivalent experience.  PERFORMANCE SKILLS:   v  Positive attitude and the ability to meet deadlines and maintain consistent, timely and accurate processes.  Able to multi-task and willingness to learn new skills.v  Seize every opportunity to serve our stakeholders and be proactive to avoid potential problems.v  Clear and confident communication skills with the ability to communicate financial information to non-financial customers.v  Able to handle complaints, even when handling unpleasant customers to reach a desired outcome or goal.v  Improving continuously by proactively utilizing technology to automate work tasks and reduce unnecessary steps to maximize productivity and eliminate redundancies. v  Develop expertise to solve practical problems and share technical expertise with coworkers in the department to get work done be demonstrating excellence through high quality, fast and efficient services.v  Share relevant information freely with coworkers to communicate open and honestly in a timely and accurate manner to educate others about policy and procedures.v  Collaborate and work cohesively with others.v  Team oriented person who can work well with internal and external customers.v  Take prides in their work to do the right thing and ensures processes and tasks are done correctly.v  Seek opportunities to continually develop and strive to embrace technology and advancements do better serve our customers.