Customer Service Representative

About the Company EPIC is a small company located in Cranberry Twp. What makes EPIC successful is giving our customers great and effective service. About the Opportunity Work flexible hours! Add balance to your life! Help EPIC be a leader in the industry by acting as the Customer Service Representative who serves customers; attracts potential customers; opens customer accounts; maintains customer records; resolves product or service problems; maintains financial accounts; recommends potential products or services to management; prepares product or service reports; contributes to team effort.

Qualifications

Capable of producing detailed, comprehensive documentation.

Encourages open communication by listening attentively and actively. Seeks to fully understand information from many points of view.

Uses superior customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects professional tone, handles complaints, and records statistics on each call.

Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.

Handles complex problems effectively. Separates key issues and generates multiple solutions.

Easily analyzes and prioritizes information, distilling it to the critical issues and drawing accurate conclusions.

Can explain product features and benefits, as well as technical specifications. Knows the strengths and weaknesses of competitors' products.

Understands the market, the customer, and the competition.

Committed to meeting quality standards.

Two years of demonstrated Excel experience, creating and maintaining spreadsheets plus solid QuickBooks experience.



*EPIC proudly supports Affirmative Action. EPIC is an Equal Opportunity Employer. Employment contingent upon successful completion of background investigation. Pre-employment drug screening required. All resumes are held in confidence.