Employee Relations Specialist

Heartland Payment Systems, Inc. (NYSE: HPY) has grown to become the 6th largest credit card processor in the U.S. and 12th in the world. Since its founding 10 years ago -- by offering best-in-class credit/debit/prepaid card processing, payroll and check management solutions -- Heartland has added real value to our more than 162,000 merchants and 1600 sales and servicing professionals nationwide out of a team of over 2,300 employees in operations, sales, IT, marketing and administration.


Heartland processed its first card transaction on July 15, 1997 with a business investment of $1 million. Today, Heartland has become the sixth largest payment processor, with over $50 billion of annual processing volume from current merchants.

Heartland's success is the result of the combination of a superior long-term customer relationship sales model and its internally-developed, client-server based transaction processing platform. Heartland delivers tailored solutions to even the most demanding markets such as retail, restaurant, hospitality and community banks. In addition, Heartland has been effective in servicing auto repair facilities, convenience and liquor stores and professional service providers.

With its corporate headquarters in Princeton, New Jersey and satellite offices in North Olmsted, Ohio; Frisco, Texas; and Phoenix, Arizona; and its Service Center in Jeffersonville, Indiana providing customers with 24-hour support and technical service, Heartland is well positioned geographically to support its national sales organization of W-2 employed sales professionals.

Heartland is the founding supporter of The Merchant Bill of Rights, a public advocacy initiative that educates merchants about fair credit and debit card processing practices.  For more information, visit www.heartlandpaymentsystems.com and www.MerchantBillOfRights.com

 

Job Requirements:

· Minimum of 5 years related experience

 

Substantive experience in one or more of the following areas:

o  Investigating and Resolving Employee Relation Issues on a national level

o  State Employment Law on a national level

o  Federal Employment Law

o  Strong interpersonal skills, with the ability to work well in a team environment

o  Excellent written and verbal communication skills

 

Essential Duties:

· Coordinates National HPS Compliance.

· Communicates employee position and status changes.

· Explains to employees’ governmental rules, regulations, and procedures, and need for compliance.

· Assists in investigation and resolution of employee grievances and coordinates processes of responding to complaints.

· Interviews workers to gather information on their responses to general factors that affect worker morale, motivation, and efficiency.

· Meets with management to discuss possible actions to be taken.

· Interviews workers to determine reactions to specific actions taken.  Prepares reports on workers' comments and actions taken.

· Prepares reports for management on employee statistics and turnover.

· Stays abreast of legislative changes that effect the organization.

· Processes increases in draws and salaries for sales, outside service and sales administrative employees.

· Coordinates sales policy changes with Human Resources, Sales, Cales Compensation and other departments required.

 

Required Education:

Bachelor’s degree in Human Resources Management

Compensation:

Heartland offers a competitive salary and comprehensive benefits package to qualifying employees. To apply for this challenging and rewarding position, please submit a resume and cover letter. You may also visit our website www.heartlandpaymentsystems.com We are an EOE F/M/D/V.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required