Knowledge Manager: Change Management

POSITION SUMMARYThe Knowledge Management ( KM ) Manager formalizes, builds, and implements the Change Management process as a coordinated effort within the KM organization.  The Manager leads the efforts in building and creating the change management elements that are necessary to effect change across the organization from both the supply and demand sides of KM.  The key KM supply side effort is to develop and implement the overall change management strategy by creating the tools, methods, and communications necessary to guide and enable the knowledge managers across all service lines, industries and geographies ( SIG ) and certain senior leadership members.  The key KM demand side effort is to lead, develop and manage the change processes necessary for creating a knowledge sharing culture at Grant Thornton LLP.  The Manager reports to the Chief Knowledge Officer.ESSENTIAL DUTIES AND RESPONSIBILITIES-Develop and manage the process for formalizing the Change Management process from both the supply and demand sides of the KM Organization, working with a cadre of knowledge managers who work at the service line, function, industry and geographical levels within the firm, as well as working with users across the firm.-Assess continually the critical change variables and the risks associated with the variables and make plans to mitigate how the variables will impact the success of the change management plan.-Create and implement an overall change management plan that will be interwoven and part of the overall KM community building methodology.-Create and implement a Change Management communications plan with incentives or promotional campaigns to effectively begin to shift firm cultural norms for all demand side users across the firm.-Create a Learning Plan and associated training materials for all job levels at the firm.-Work with CKO to effectively educate senior leadership in how to effectively sponsor change.-Create and implement strong metrics for measuring key performance indicators relating to the change management process as a whole.  This will happen over time, in years subsequent to launch of the formalized KM system.-Promote the vision for the KM system using incentives, measures, and other techniques required to standardize, streamline, and drive consistency across all change management components.-Drive the change plan at the firmwide level for the KM Organization and supply side Knowledge Managers.-Drive the change plan at the firmwide level for developing a knowledge sharing culture at the firm.-Lead and coach KM personnel in effective, efficient, and enthusiastic teamwork.-Set priorities and critical paths for the successful implementation of all change management components.-Network and coordinate efforts with the various firm groups and individuals involved in building the knowledge organization.-Develop respect and confidence of KM employees at the service line, function, industry and geography levels.-Align change management strategies with the overall firmwide KM strategy to ensure synergies. -Supervise personnel needed to accomplish all goals -Follow firm guidelines.-Work to continuously improve the processes of enabling change for all people components.-Adhere to the highest degree of professional standards and strict confidentiality in matters that required discretion. -Attend professional development and training sessions on a regular basis. -Perform other job-related duties as necessary.QUALIFICATIONS AND REQUIREMENTS-Bachelor's degree in business communications, marketing, organizational change and behaviors, or other related business field along with a minor or concentration in business, technology or knowledge management.-Minimum 5-7 years experience in a professional services or related business field.-Minimum of 3 years of Knowledge Management experience. KM experience across an organization or multiple communities desired.-Knowledge of Grant Thornton service lines, industries, and culture a plus.-National or global change management experience internally within at least one organization.-Highly motivated, self-starter with the ability to plan, create and execute own ideas.-High level of comfort with the ambiguity and uncertainty that comes with rapid growth and change.-Confidence and poise. Ability to present, instruct and interact with personnel at all levels.-Ability to effectively work with personnel at all levels, in teams and with top level management.-Conceptually proficient and able to understand the capabilities of many software platforms including content management systems, collaboration or groupware systems, intranets, extranets and internet technologies.-Hands-on experience and strong proficiency with Microsoft Office, Internet Explorer or web browsers, e-mail and other personal technologies.-Strong project management, organizational skills and attention to detail.-Ability to develop and apply both creative and sensible approaches to execution plans and problems or issues as they arise.-Excellent communication skills, both verbal and written.-Ability to work additional hours as needed. Company:Grant Thornton LLPLocation:Chicago, IL 60604Status:Full Time, EmployeeJob Category:Full Time, EmployeeEducation:Bachelor's Degree Company:Grant Thornton LLPReference Code:8334