LEAD PERFORMANCE MEASURMENT ANALYST

NiSource Inc., a leader in the development of natural gas technology and products, as well as innovative programs such as Customer  CHOICEsm,  the largest energy provider program of its kind in the United States. We currently have opportunities  at our Merrillville, IN  and Columbus, OH operations for:

 

Lead Performance Measurement Analyst

2 positions available

 

 

Purpose:
The Lead Performance Measurement Analyst

provides NiSource leadership with regular analysis and reports on the overall value of service provided by Corporate Business Services at NiSource.  This entails completing the analysis and reporting of the financial aspects of these services including value, trending, benchmarking and cost allocations across the business segments, as well as assisting with the analysis and reporting of the quality of service provided by both internal and external service providers based on status reports, performance and customer satisfaction data.

Key outcomes for success include:
* Clearly defined reporting mechanisms, including consumption tracking and analysis
* Performance reports and scorecards that accurately reflect the service provider’s overall quality of service, including SLAs met, customer service and other metrics deemed important by NiSource business leaders
* Well documented audit findings with clear action items and accountabilities
* Timely and high quality benchmarking analysis
* High functioning Performance Measurement processes that are continuously improved
* Corporate Business Services¿ customers who understand and agree with the reports indicating value of service
* A high functioning Performance Measurement team

Essential Responsibilities:
* Work closely with the Director, Performance Measurement in developing and ensuring the maintenance of financial and service tracking and reporting methodologies
* Collaborate with business unit managers, external service providers and other team members to achieve results
* Turn raw data into management information in a format that is meaningful and easy to use
* Analyze data and reports to identify trends, draw summary conclusions and create action plans
* Prepare executive level reports and audit findings
* Work closely with the financial professionals to help determine monthly performance credits / penalties associated with a specific service provider
* Prepare studies, recommend actions, and implement new procedures related to new business issues
* Review and analyze system policy changes/new business initiatives for impacts to Performance Measurement processes, procedures or reports
* Lead the collection and analysis of benchmarking data
* Prepare exhibits for rate case filings and respond to interrogatories
* Participate as performance measurement representative in cross-disciplined teams developed to research and analyze corporate business issues
* Generate ideas for continuous improvement and participate in continuous improvement projects

 

 

Qualifications

 

Selection Criteria:
* Bachelors Degree
* 7+ years of performance reporting development and analysis experience or related work
* Strong analytical, judgment, facilitation and oral and written communication skills
* Ability to be self-sufficient and self motivated
* Strong project management skills
* Ability to develop and communicate management / executive level reporting
* Ability to effectively work with multiple parties (e.g., business leaders, external service providers and other colleagues) to achieve positive results
* Collaborative working style
* Strong personal organization
* PC Tools skills:  Familiarity with MS Project and Visio; Proficient in MS Office

Additional Information (optional):
* MBA preferred
* Six Sigma Black Belt certification preferred
* PMP certification preferred

 

 

 

 

We offer an outstanding total package that includes paid holidays,
vacation, medical/RX drugs, dental, vision, life insurance 401(k) and pension.

 

 

 

For immediate consideration please send your resume

to: jobs@bluestarpartners.com  

 Referencing Job # 903417.

 



 

We value workforce diversity and are an equal opportunity employer.