Outbound Call Center Manager

Moss Adams LLP is the 11th largest public accounting and consulting firm in the U.S., and the largest firm headquartered in the West.  Moss Adams LLP provides accounting, tax, financial and business advisory services to public and private middle-market enterprises and their owners.  Headquartered in Seattle, Washington, Moss Adams has 19 practice offices in Washington, Oregon, California, New Mexico, and Arizona.   We have a rich history and a bright future. You could be part of it. We offer an environment that will help you achieve both your personal and professional goals, encouraging you to develop your individual talents and potential while providing the support you need to maintain a good balance between your career and your life outside work.  One of our core objectives is to select, develop, and retain people who will thrive in our environment and will realize their own personal career goals.  We are looking to hire people who are passionate about our business and we want to help them realize their leadership potential. The Outbound Call Center (OCC) Manager is a new position for Moss Adams and will be responsible for securing qualified revenue-generating appointments with corporate executives at identified prospects for Moss Adams partners and senior managers.  In addition, this position will develop, expand, and manage the firm’s OCC capabilities. The initial focus will be to support our State and Local Tax Practice, Research Credit Studies, and Cost Segregation Group, as well as to establish the performance parameters of a profitable OCC. The mile-high Albuquerque, New Mexico practice office is the eastern-most location to date in the Moss Adams family.  The office is located in the shadow of the Sandia Mountains part of the Rockies, in the heart of the burgeoning Uptown district of the city, a mixed neighborhood of high-rise office buildings, two regional shopping malls and a new upscale retail village, adjacent to I-40 and near the crossroad of I-25. Moss Adams’ Albuquerque partners, managers and staff enjoy over 320 days of sunshine per year in one of America’s most ideal climates.  Arid with abundant sunshine, low humidity, scant precipitation and a wide, yet tolerable range of temperatures, only one or two days in summer ever reach 100-degrees, and a cold day in winter is typically in the low 30’s. More than three-fourths of the daylight hours have sunshine, even in the winter months.  It is not uncommon to go skiing and play golf in the same day. Responsibilities: With the Director of Sales, establish and adhere to the management parameters of the OCC Work with assigned team leaders to develop call lists, calling scripts, initial objections and recoveries Learn the basic Moss Adams services and products, their application, value proposition Work with the firm tools (CRM, etc) Provide summary reports of success in appointments, closing, and revenue generated Research known opportunities and pursuits Update and verify client and non-client information Drive attendance to and perform follow-up on marketing activities such as seminars, conferences or other firm sponsored marketing efforts Nurture qualified leads and inactive but desired companies Conduct client satisfaction surveys or loyalty interviews Communicate new services Manage the OCC budgetQualifications: Bachelor's degree required Minimum of 5 years of previous experience in an Outbound Call Center Strong phone selling skills Highly client focused; good customer services skills Highly organized, self-starter with strong leadership qualities and skills Strong written and verbal communication skills Ability to interact and communicate with individuals at all levels Ability to multi-task, prioritize workload, and meet deadlines Professional conduct in accordance with industry standardsTo apply, please submit your resume and cover letter to recruiter@mossadams.com or apply online at www.mossadams.com Moss Adams is an Equal Opportunity Employer.