Payroll Manager

For well over a century, Nestlé has been making the very best food and beverage products for families around the world. In the U.S., Nestlé's well-known brands include: Nestlé® Toll House®, Nestlé® Nesquik(tm), Nestlé® Carnation® Coffee-mate®, Stouffer's®, Stouffer's® Lean Cuisine®, Nescafé®, Libby's® Juicy Juice®, Buitoni®, Taster's Choice®, PowerBar®, Nestlé® Crunch®, Nestlé® Butterfinger®, Wonka®, Friskies® Fancy Feast®, ALPO®, and Mighty Dog®.

For the eighth consecutive year, Nestlé USA was named 'Most Admired Food Company in America' by Fortune magazine. Nestlé in the USA is comprised of the following: Brands Company (including Beverage Division, Confections & Snacks Division, Foreign Trade Division and the Sales Division), Nestlé Prepared Foods Company, Buitoni North America, Nestlé Nutrition, Nestlé Purina PetCare Company and Nestlé Business Services. Within each company, there are functional support groups to produce, market and deliver quality brands and products to our consumer.

Headquartered in Glendale, Calif., Nestlé USA has 21,000 employees, $12.5 billion in sales with 51 manufacturing facilities, 5 distribution centers and 59 sales offices across the country. For more information, visit us at www.nestleusa.com

EOE/MFDV
Nestlé is an 'Equal Opportunity Employer' and is looking for diversity in candidates in employment.

POSITION SUMMARY: This position is responsible for leading the operational Payroll activities provided by NBS, executed by the Business Process Outsourcing (BPO) provider meeting or exceeding Operating Companies business requirements. Working with the Service Delivery team, this role acts as the primary liaison between payroll, and the BPO provider. The role also interfaces on certain defined payroll activities with all Operating Companies. Key responsibilities include ensuring the end-to-end Payroll processes are carried out to ensure timely and accurate execution of payroll. Ensures policies are carried out by outsourcing partner in accordance with Nestle service level expectations. Responsible for vendor management, issue escalation and dispute resolution, analysis of trend reports, issues management, and the initiation of data collection reporting. Responsible for ensuring appropriate controls and audits are in place and carried out as agreed. Primary contact for various internal and external audits within payroll. Partners with Operating Companies to make recommendations for new performance categories and service levels. Also works with the Service Delivery director and NBS BPO governance team to ensure and support effective governance of the HR BPO service offerings and overall HR BPO performance of Payroll administration in Costa Rica.PRIMARY RESPONSIBILITIES:1. Oversees execution of payroll processing to ensure accurate and timely payroll to employees.2. Facilitates performance tracking, measurement, reporting and analysis for NBS HR and Operating Companies via Service Level Agreements.3. Facilitates and escalates key vendor problems to NBS BPO governance and Service Delivery director for resolution.4. Coordinates and handles issue and dispute management throughout the BPO life cycle utilizing the NBS Governance process.5. Communicates any required payroll updates/changes to Knowledgebase content with Employee Service Center team.6. Manages retained payroll staff and oversees vendor management of payroll BPO partners. 7. Oversight of internal/external audits, knowledge base updates, year-end process interaction, payroll calendar setting, and financial/cost analysis.8. Monitors data collection reports and tests for reasonability.9. Evaluates trend report analysis, vendor scorecard, and monthly, quarterly, and annual performance reviews. Performs regular reviews/refresh of measurement/metrics.10. Provides coaching and training as needed to both retained payroll staff and BPO partners.11. Coordinates employee payroll or payroll tax communications as necessary. REQUIREMENTS AND MINIMUM EDUCATION LEVEL:* Bachelor's degree in Business or related field. Professional certification or graduated study in related field is preferred. EXPERIENCE:* Minimum of ten (10) years of Human Resources expertise at the management level within a company of similar or larger size. Expertise having led the Payroll function is critical. Prior experience and success with project set-up, change and issue management, conflict resolution and management reporting. Prior experience with outsourced Payroll preferred. Finance or audit background desirable.SKILLS:* Ability to provide strong leadership to both retained organization and outsourced provider.* Strong project management skills.* Ability to think strategically enabling individual to drive continuous improvement internally and externally.* Superior communication skills, both written and verbal, to effectively address all levels within the organization.* Strong analytical and strategic thinking skills. * Manage execution, provide direction, and champion change.* Ability to focus on customer needs with a commitment to quality and customer service.* Effectively handles pressures and demands from multiple customers and competing priorities.* Results oriented with ability to drive projects to completion in a complex environment.* Ability to react quickly to customer needs and deliver results in a fast paced, dynamic environment.* Ability to analyze HR industry trends and developments.* Strong financial acumen. RESPOND HERE! Respond immediately by accessing the following dedicated online response form which will allow you to cut and paste your resume. This form will go directly and immediately to the hiring authority for this position. Access the online response form at: http://sh.webhire.com/servlet/resp/rf?jobid=2209438&boardid=749