Records Specialist

Deloitte Services LP provides a wide variety of internal support services to Deloitte LLP and its subsidiaries and their people. Deloitte Services LP is comprised of Operations, Financial Support Services, Information Technology, Marketing & Communications, Human Resources and more. As with all the businesses within Deloitte LLP and its subsidiaries, a core set of competencies is associated with each of these businesses. An overall understanding of quality client service, a proven track record of working in multifunctional teams and across multiple geographies, strong business acumen and the instinct to think and act globally are essential for advancement within Deloitte Services LP.   Job Overview: The Records Specialist is responsible for tracking and safeguarding all administrative paper files and records, which are managed by the Central Files organization of the Hermitage office. The Records Specialist will also service the filing needs of the customers of Central Files, as well as assistingwith the litigation research needs of the Office of General Counsel and conducting research for principals, partners, and directors, and practice office professionals. The Records Specialist will be required to use discretion in making decisions and will be required to do trouble-shooting and problem solving. The Records Specialist is further expected to serve as a resource to the supervisor to help resolve unusual or highly complex issues. This position reports to the Tennessee Area Records Supervisor.   Key Relationships: Access Management, National Benefits Group, National Records Management Center of Excellence, Office of General Counsel, Payroll & Personnel Support Services, Personal Services Network, Policy & Compliance   Primary Duties: Central Files Service Delivery - Monitors Records Management email and voicemail boxes and responds appropriately to requests and inquiries - Provides exemplary customer service to all customers of Central Files File Processing - Adheres to all Records Management business processes as established by the Records Management COE - Receives files for entry into the data capture template; reviews for accuracy and then prints the Color Bar barcode labels - Accurately performs filing of administrative records on a timely basis - Performs complex queries to meet customer needs - Retrieves and arranges file delivery as requested by customers - Assures compliance with retention guidelines - Serves as key contact with offsite storage vendors File Safeguarding - Maintain confidentiality and privacy of all Hermitage files - Maintains organized Central File room and ensures that administrative files are stored in Central Files when not in use - Performs backup and disaster recovery processes as directed Litigation and High Priority Research - Assists with monitoring and fulfilling litigation research requests received from the Office of General Counsel as well as highpriority requests received from principals, partners, and directors, and practice office professionals Communication - Frequently handles internal and external inquiries and proficiently manages the communication, exercising discretion regarding confidential and sensitive information - Communicates effectively and diplomatically with all levels of management and staff  - High School Diploma or equivalent - Minimum of 5 years of records management experience in one or a combination of the following activities (or the equivalent): - Customer service or technical assistance in a central file system - Customer service or technical assistance in a box and shelf records storage system - Records management software to log and track files - Database systems to perform records research to fulfill customer requests - Minimum of 1 year experience using MS Excel for data management - Ability to lift up to 35 pounds Preferred Qualifications: - Ability to perform trouble-shooting and problem-solving - Ability to assist in resolving unusual or highly complex issues - Strong presence, poise and communication skills, including both written & verbal - Excellent customer service skills, including ability to anticipate needs and multi-task - Strong computer skills, including all components of Microsoft Office - B.S. degree in Records Management, Library Science, Accounting, Business, or Technology Travel: Local travel required About DeloitteDeloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu and its member firms. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Deloitte LLP and its subsidiaries are equal opportunity employers.