Satellite Technicians

 

Summary:  Establishes satellite TV service by installing satellite TV systems and equipment; verifying system performance; maintaining records.


Primary Duties and Responsibilities:

 

· Prepares for satellite TV installations by reviewing installation orders; gathering equipment, supplies, and tools; coordinating schedules with customers.

· Plans satellite TV installations by evaluating location; locating access; laying-out equipment and wiring plan.

· Establishes satellite TV system by installing equipment; running and pulling TV cable; programming and calibrating equipment; adhering to codes, regulations, and standards.

· Verifies satellite TV system functioning by testing equipment and connections; identifying and correcting problems.

· Maintains records by documenting installation, service, and repairs.

· Maintains and improves service by listening to customer's description of problems; diagnosing, troubleshooting, and repairing problems; replacing and upgrading components; referring to schematics, manuals, and manufacturers' instructions.

· Maintains customer rapport by resolving concerns; answering questions.

· Maintains safe work environment by following safe practices.

· Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

· Updates job knowledge by participating in educational opportunities; reading technical publications.

· Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

· Follows all company policy and procedures.

· Adheres to safety policy.

· Other duties as assigned.


Education and Requirements:

 

· High school diploma or G.E.D.

· Must be able to lift 65 lbs and climb utility poles.

· One year experience in electronics, CATV, telecommunications or related field.

· Good verbal and writing skills

· 2 years of customer service experience

· Valid driver’s license.

· Negative pre-employment drug test

· Criminal and MVR backgrounds meet company hiring criteria

 

Additional Requirements:

This position outlines the basic tasks and requirements for the position noted.  It is not a comprehensive listing of all job duties of the associates.

 

Prepared:

Management reserves the right to change the duties and responsibilities set forth herein at any time.