TECHNICAL / CALL SUPPORT SPECIALIST

All Applicants Must Have A Minimum Of 3 Years It Industry Experience In Order To Apply.  No 3rd Party Resumes Accepted. Tampa. FL Technical / Call Support Associate possesses broad knowledge of the functions of their group as well as Firm procedures. He/she works on assignments requiring the use of specialized skills, analytical and/or problem solving capabilities. Is familiar with and understands concepts and terminology associated with daily responsibilities. Applies explicit rules, policies and procedures to routine decisions. For tasks that go beyond daily responsibilities, requires instruction, direction or guidance from others. Strong Customer Services skills are required. Primary responsibilities of this role may include: o Troubleshoots and resolves or routes problems presented via telephone by client and support personnel o Researches problems which cannot be immediately answered; follows up with caller until final resolution o Manages the expectation of the caller, and provides good customer service at all times o Effectively and regularly submits knowledge documents o Logs service requests and resolutions to call tracking database o Gives instruction on use of supported products o Effectively applies knowledge and experience to ad hoc situations o Interfaces effectively with people at all levels of the Firm o Demonstrates knowledge of available resources within the Firm o Demonstrates knowledge of applications and platforms currently utilized by the Firm o Displays sense of ownership, initiative and enthusiasm o Maintains own proficiency through continuous learning, product testing and other professional development activities o May be responsible for project-related tasks involving technical documentation and oral presentations o Follows all SOPs (ticket handling, attendance, dress code, etc) o Required to carry a cell phone and be on call for Disaster Recovery and Crisis Management events. Some evenings and weekends could be required on occasion. Our opportunities are numerous... If your skills and experience meet the minimum required experience for this opportunity, please e-mail your resume complete with the requisition number listed on the job posting, to Apply by Email. For more information on our company and benefit programs, please visit us at http://www.rcgit.com. An Equal Opportunity Employer M/F/D/V Additional Information Position Type: Full Time, Temporary/Contract/Project, Employee Ref Code: AMM01010Contact Information Apply by Email RCG Information Technology