Campaign Management Specialist

Description:About the OpportunityThe Campaign Management Specialist (CMS) is responsible for building and facilitating the campaign deployment process, while maintaining a high level of quality control. CMSs will work in conjunction with the assigned Account Manager and production vendor on designated full service accounts.ResponsibilitiesProvide business solutions and industry best practices assisting Client in achieving end goals and objectives. Building platform related solutions for full service customers. To include: campaign set-up, QA, deployment, and building of automated solutions. Oversee campaign process and Vendor relations for DREAM and DREAMmail Full Service Customers. Initial escalation contact for both Client and internal teams contributing to campaign process. Ensure overall Client satisfaction through timely and accurate completion of orders. Participate in the quality assurance process to ensure final product meets Clients expectations. Vendor training to include: Client process, product enhancements, ticketing system, support escalation procedures, etc. Maintain campaign process documentation. Provide weekly/daily account updates to Account team and/or Client. Provide back-up support during Vendor outages. Working knowledge of Clients business, goals/objectives, campaigns and how they use DREAM and DREAMmail products. Track Non-deployment activity and providing a monthly report to Campaign Manager and Team Lead. Participate in cross-functional teams to develop new products, tools, and procedures. Update/create Knowledge Base articles when necessary.Qualifications:The position is a very hands-on role that requires an organized team player with 0-3 years client/account production experience. Proven ability to prioritize multiple projects in a deadline driven environment. Strong interest in interactive marketing is essential. Technical background/knowledge is required, specifically familiarity with database systems and HTML. Outstanding communication skills are a must and experience within the interactive industry is a plus. Education/Technical Requirements: Working knowledge of: Internet, Word, Access, Excel, and HTML. Knowledge of Internet space/various ESP Clients. Marketing, Business Admin, MIS, or CS degree preferred.Salary/Benefits: Salary commensurate with experienceAlliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).Job Location: New York, NYJob Number: 2906Company Profile:About UsEpsilon - including its Abacus division - is a 21st Century Marketing Services Company that uses consumer and business data together with proven techniques to maximize marketing power for clients worldwide. Services include strategic consulting, database and loyalty technology, proprietary data, predictive modeling and a full range of creative and interactive services including brand and promotional development, web design, email deployment, search engine optimization and direct mail production. Among other notables, Epsilon is the world's largest permission-based email marketer. Epsilon is an Alliance Data company. For more information, visit www.epsilon.com Conditions of EmploymentAll job offers are contingent upon successful completion of a background check.