Customer Service Representative I - 5102

Description:Responsibilities1. Answer telephone and respond to customer requests Answer and screen all incoming telephone calls in a professional, helpful and courteous manner Provide product, service and billing information to customers Project a professional company image through telephone communications Utilizes telephone scripts and follows Alliance Data policies and procedures2. Process payments for customers through Trust Commerce for customers3. Resolve service or billing complaints Identify and research customer issues using available resources Solves issues to avoid a report Follow-up on customer inquiries not immediately resolved Transfer escalated calls to designated staff May compose written correspondence to resolve inquiries4. Uses company systems to accurately handle customer requests. Retrieves customer specific information from various systems owned by Alliance Data and vendors Processes correspondence and updates customer accounts Completes call logs and reports to identifies trends Follow established guidelines for privacy, security, productivity, quality, and retention5. Complete all other duties and tasks as directed by the department supervisor / managerAbout the OpportunityThe Customer Service Representative acts as the first point of contact for our customers by answering incoming telephone calls, responding to general customer inquiries and complaints, resolving issues and delivering outstanding customer service.Qualifications:Requirements:~High school diploma or equivalent Ability to work in a busy call center and provide accurate information to customers about their monthly billing statement or account history in a timely and professional manner. Knowledge of principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.Computer literate with ability to learn company specific customer service software applications.Maintain polite and professional communications with both internal and external customers at all times.Team playerExcellent verbal and written communication skillsExcellent customer service skillsProblem solving skillsWell organized, attentive to detail and able to multi-taskProficient computer skills (Word, Outlook)Courtesy and tactSalary/Benefits: Salary commensurate with experienceAlliance Data offers a competitive salary, a comprehensive selection benefit options including 401(k) and employee stock purchase plan.Job Location: Tampa, FLJob Number: 2829Company Profile:About Our TeamConditions of EmploymentAll job offers are contingent upon successful completion of drug screen and background checks. JOB TITLE: Customer Service Representative I - 5102 LOCATION: US-FL-Tampa JOB CATEGORY: Customer Support/Client Care REFERENCE CODE: 2829