Desktop Support: Interactive Agency

Information Technology: Desktop Support Specialist

 

Studiocom is a rapidly-growing, full-service interactive agency that creates engaging online experiences for the world’s leading brands. Our portfolio of work includes groundbreaking websites, innovative marketing campaigns and successful online brand loyalty programs created for Fortune 500 clientele across the CPG, Retail and Entertainment sectors. Studiocom’s numerous awards speak to the creativity, passion and talent of our employees, who come from all over the world.

 

We have a 3 month contract to hire opportunity for a Desktop Support Specialist in our Technology discipline.  You will be the first line of support for all of Studiocom’s US office locations: Atlanta, Santa Monica, and Boston.  We foster a creative environment employing people from all over the world so you must be friendly and flexible! 

 

JOB QUALIFICATIONS

 

Essential Functions

 

· Provide hands on hardware and software support for internal employees

· Support users with the following issues: logon, configuration, printer, network connectivity

· Troubleshoot, correct and/or escalate problems that may occur with equipment

· Install and configure hardware and software

· Ensure all trouble tickets are resolved in a timely mannerRepair and replacement of printers, PC’s and laptopsMaintain inventory of hardware and software

 

Experience

 2-3 years of technical support providing hardware and software supportence with PC and MACExperience with HP/Compaq equipmentExtensive knowledge and experience troubleshooting MAC hardware and software, especially MAC OS XMUST have Microsoft Windows 2000, 2003, XP, Office, and Blackberry Desktop and configurationsExperience using and updating a Ticket Based Help Desk systemExposure to a Helpdesk environment providing remote supportAbility to resolve Network connectivity issues ( local and remote)Experience creating, maintaining and deploying ghost images using Symantec Ghost

 

Competencies Providing a high level of customer service while working in a fast paced environmentGood communication skills, both written and verbalAbility to multi-task and work under pressureAbility to work independently or with a team to meet project needs

 

 

Education

 Bachelors of Science

 

In addition to a fun and rewarding environment Studiocom offers a competitive salary and benefits package which includes paid vacation & holidays, comprehensive medical and dental plans, 401K matching and company bonus.

If interested please apply at the following site: http://careers.vurvexpress.com/default.cfm?szWID=16028&szCid=72128&szSiteID=1501 .

Come interact with us!  http://studiocom.com/godeep