Full Time Sales and Services Reps - Broad Street - 5038

Description:ResponsibilitiesOur Sales and Service Representatives are energetic, reliable, and professional self starters who work with Alliance Data's customers by taking a wide range of inbound calls to resolve inquiries regarding their credit accounts. As a critical and essential part of their jobs, representatives must offer to our eligible customers value added products and are required to meet an established monthly goal. In addition, our representatives:- Resolve written customer inquiries- Update and document account information and records, identify, resolve and escalate any customer or store concerns in a timely manner, and respond to/redirect calls as appropriate- Send appropriate customer correspondence based on account status. - Follow established guidelines for quality and productivity- Process incoming mail- 'Authorize/decline purchases- Identify reasons for referrals and authorize/decline purchases. Interpret customer financial profile.In effort to create loyal customer relationships, our representatives must display enthusiasm and dedication to each call while balancing their talk time.Qualifications:Proficient in MS Windows/Outlook. Good verbal communications skills. Basic reading and math skills. Good organizational skills. Proven decision making ability. Ability to multi-task and prioritize while speaking with customers. Ability to work in a fast paced environment where changes to procedures is common. Ability to input and interpret data. Ability to work 40 hours per week. *Attendance is critical* 1:30-10pm and every other Saturday.Qualifications:Education: High school diploma or equivalent Experience: Ability to consult and influence customers Good Time Management Skills Excellent Communication and Listening Skills 2-3 in a service related position/knowledge of credit card business preferred Desirable: 1-2 call center years experience Must be able to work every other SaturdayExamples of Duties: (Any one position may not include all of the duties listed, nor do the listed examples include all that may be found in this job.)Salary/Benefits: Salary commensurate with experienceAlliance Data offers a competitive salary, a comprehensive selection benefit options including 401(k) and employee stock purchase plan.Job Location: Columbus, OHJob Number: 2787Company Profile:About Our TeamLet's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label, co-brand, commercial and gift card services enhanced by integrated marketing services. We manage over 65 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty.Conditions of EmploymentAll job offers are contingent upon successful completion of drug screen and background checks. JOB TITLE: Full Time Sales and Services Reps - Broad Street - 5038 LOCATION: US-OH-Columbus/Zanesville JOB CATEGORY: Customer Support/Client Care REFERENCE CODE: 2787