Help Desk Representative Customer-Focused Self Starter

Help Desk Representative ~ Customer-Focused Self Starter

Align your information technology career with an established company providing a stable environment and numerous opportunities for advancement. As a Help Desk Representative at PR Newswire, you will be part of a rapidly growing group created to centralize our early stage technical support issues. Our company continues to explore ways to become more efficient by leveraging technology--we are currently investing heavily in IT, stabilizing, enhancing, and building our technical infrastructure. With our recently implemented policies and procedures as your guide, you will have a hand in building the group from the ground-up by providing superior customer service. PR Newswire offers an environment that has ample room for long-term career growth, promotions and recognition, and stellar benefits and compensation packages. Join us today!

Now in its 54th year, PR Newswire Association LLC (www.prnewswire.com) provides electronic distribution, targeting, measurement, and broadcast services on behalf of some 40,000 corporate, government, association, labor, non-profit, and other customers worldwide. Using PR Newswire, these organizations reach a variety of critical audiences including the news media, the investment community, government decision-makers, and the general public with their up-to-the-minute, full-text news developments. Headquartered in New York, PR Newswire has offices in 11 countries and routinely sends its customers' news to outlets in 135 countries and in 30 languages. We offer employees a comprehensive array of generous benefits, including medical, dental, and vision care, paid time off, 401(k), employee discounts, tuition reimbursement, and more! PR Newswire is an Equal Opportunity Employer.

As a Help Desk Representative based in Cleveland, OH, your primary mission will be to provide first-level technical support to more than 1,000 users nationwide. Your past experience in applications support and desktop/network support--particularly Lotus Notes, Windows XP, and LAN--will allow you to troubleshoot to find solutions efficiently and professionally when problems arise, and escalate to other team members when necessary. Knowledge of and familiarity with call management systems such as HEAT will allow you to effectively monitor and track your requests for support. Your technical skills pale in comparison to our need for superior customer service provided with excellent communication skills. If you like solving problems and thrive under pressure, you will find long-term career growth with PR Newswire!

All applications for this position are accepted via our online interview system, managed by Accolo. You can begin the interview process or refer someone you know by going to this link:

http://jobs.accolo.com/13143

Once you have completed the interview, your information will be sent directly to the hiring manager for decisions on the next steps. Regardless of the outcome, PR Newswire or Accolo will keep you updated as to your status by e-mail or phone.

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