Helpdesk/IT Support Administrator

 

Chadwick Martin Bailey is a growing market research consulting firm based in Boston with approximately 55 users.  We have an external IT support system (Managed Services Program) that is used to manage our network and servers and troubleshoot user issues.  We also have the need for an internal person to be on site to help coordinate those efforts and cover for other support areas as needed. 


This role will provide an opportunity to make your mark, learn, grow and contribute to the success of our business in a significant way through IT maintenance and improvements. 

 

Responsibilities and Requirements:

 

Equipment management including:

· Support for issues with individual computers and laptops, including hardware configuration and installation, and operating system installation

· User support for other hardware such as PDAs (contracts and upkeep, password or other user assistance), add-ons (e.g., external hard drives), etc.

·  Order and set up new computers, collect from those departing, distribute, track and collect temporary loaners

·  Laptop software re-imaging or other solutions as needed working with the MSP

·  Keep updated inventories

 

Software management, including:

·  Keep up-to-date with all licensing (e.g., Office, SPSS, etc.), handle upgrades

·  Set up Outlook and other user settings for new employees, for loaner machines, etc.

 

Training-related:

·  Equipment training – new and ongoing programs

·  Assistance/training on user issues, as well as basic recurring network maintenance

Other:

·  Oversee Inter-Tel phone system: license, equipment, training

·  Manage planning and set up of cabling, printers, fax machines, projectors, flat screen TV, wireless access points, home wireless routers, and wiring such as for office relocations

·  Triage problems with major systems with external IT consultants to minimize downtime

·  Assist in preparing security documents for proposals and client requests, as well as reviewing security policies with new users

·  Occasional home device/office set-up/support during business hours.  We support those who work remotely both in and out of the office.

 

Approach:

· Helpful, courteous manner, so as to work cooperatively with othersAble to work well autonomously and with MSP group of other tech consultants as well as with non-technical users

· Understanding of Active Directory, Windows Server, Exchange, Cisco VPN hardware and software, and MS-SQL Server administration

· Effective organizational and communication skills

· Able to prioritize, multitask, and follow-through on user requests

· Able to explain in simple, lay terms to users

· Classes toward Microsoft Certified Systems Administrator (MCSA) a plus

 

Other Desired Qualifications:

 

· Ability to provide support and helpdesk for MS Office applications, Deltek, and/or Solomon would be helpful

· Experience with SharePoint 2007 (MOSS) a plus, but should definitely have desire to learn and explore our SharePoint implementation plan

· Desirable (but not required) skills include Visual Basic, C#, Microsoft Access, SQL, and web development experience.

· Knowledge of Bluetooth and VoIP a plus

 

If you meet with the above mentioned qualifications, have a related degree and at least 2 years of related experience please forward a “word” copy of your resume to Jbulian@insightperformance.com .  Reference job code HD.