Inbound Sales Support Specialist

Inbound Sales Support Specialist

Drexel eLearning, Inc.

 

Reports to: CRM Coordinator

 

Drexel eLearning, Inc. (www.drexel.com) is the for-profit subsidiary of Drexel University focused on the development and delivery of innovative, Internet-based distance education degree and certificate programs for adult students

 

Job Responsibilities

 

· Responding to inbound calls, emails, and chat from prospective students who are requesting further information for the online programs.

· Explaining the features and benefits of Drexel University Online programs to prospective students.

· Distributing requested program materials promptly to prospective students.

· Providing prompt customer follow-up and problem resolution as needed.

· Recording and entering prospect data accurately in all databases.

· Delivering superior customer service to prospective students to support the overall goals of the department and company.

 

Preferred Qualifications

 

· At least one year of experience in inside or outside sales.

· Ability to work independently and as a team player.

· Excellent communication (oral/written) and interpersonal skills.

· Ability to consistently meet standards for productivity and quality.

· Outstanding keyboarding and computer/Internet skills

 

Location: Philadelphia  

 

Please forward resume and salary history with cover letter to:

Drexel e-Learning (Attn: Inbound Sales Support)

E-mail: jobs@drexelelearning.com



 

Only applications with salary history will be considered.

 

EOE