National Accounts Case Installation Consultant

The National Accounts Installation Consultant will oversee the National group installation process across multiple regions and across multiple functional areas. Working independently with limited supervision, the Installation Consultant (IC) will monitor all installation activities for new and renewing groups, and will actively manage tasks, processes and time lines. The IC will resolve issues with installations or escalate to the department Manager, National Lead or National Director. The IC is responsible for creating and distributing installation plans, reports, summaries and hand-off documentation.Minimum Requirements:Minimum of 5 years experience in case installation/implementation within the health insurance industryThorough understanding of and experience in managed care and all health insurance products, including self-fundedKnowledge of the health insurance market Education/TrainingBachelor Degree in Business Administration, Health Care Administration or a related field is preferred but not required, equivalent experience will be sufficientResponsibilites:Oversee the group renewal and installation process for National Accounts.Coordinate tasks and maintain installation time lines across multiple regions and multiple functional areas, working with department Directors and Managers. Ensure functional departments understand and comply with established processing and turn-times. Create installation checklists, time lines and plans and communicate to the customer. Track all installation activities using a reportable database, and monitor those activities to identify potential risks or known issues. Use database to report on group-specific activities or summary statistics.Resolve issues during the installation and renewal processes, working directly with regional contacts and functional departments to ensure installations comply with standard processes guidelines.Monitor the reconciliation of application, enrollment and fulfillment processes such as ID cards, Member Handbooks, EOC and Provider Directories. Resolve or escalate inconsistencies identified.Identify functional or cross-functional processing inefficiencies and make recommendations for improvements.Coordinate Installation meetings with National Sales, Account Management, Brokers and/or Employer Groups.Facilitate seamless hand-off to National Account Management staff, supported by group-specific reporting metrics, issue review and installation processing summary. Provide input and support in the development of a National Accounts installation model including supporting a common set of goals and metrics.Provide leadership to cross functional regional work teams in establishing approach to support national, multiregional and total replacement accountsPosition will influence and coach project team members and regional leadsAbility to hire and train new staffMentor, coach and developThis position consistently supports compliance and the Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Kaiser Permanentes policies and procedures.Visit our Website at www.kp.org/jobs and create a personal profile. Please use the Copy and Paste option to attach an unformatted (text only) resume. Kaiser Permanente offers exceptional benefits. A competitive compensation package will be offered to applicants, commensurate with experience. Kaiser Permanente is proud to be an equal opportunity/affirmative action employer. Additional Information Reference Code: 813161 Position Type: Full Time