Production Support Analyst - 5137

Description:Responsibilities*Provide hands-on production support. *Troubleshoot, analyzes and implements solutions for issue resolutions (defects, bugs or issues that impact normal business processing).*Monitors, analyzes, and evaluates system utilization to ensure appropriate and efficient use of applications; audits system entries and takes remedial action as deemed appropriate. *Researches and documents issues in the appropriate system, provides support to all users. *Works with developers on software defects, communicates with customers on the phone and via e-mail, per our SLA.*Recommend business process improvements where appropriate.Qualifications:*At least five years combined technical and functional business experience, with a minimum of three years information technology experience and two years functional experience in accounting or other business function.*Demonstrated ability to multi-task, and manage priorities, demonstrated teamwork skills.*Demonstrated ability to successfully perform the various aspects of the Analyst role across multiple, complex system implementations with custom and third-party applications.*Proficient skills using the MS Office suite, client-server architecture, structured SDLC methodology.*Experience with relational databases, queries, Oracle SQL Plus and SQR.*Advanced analytical, problem-solving, and troubleshooting skills, demonstrated proactive customer service skills.*Advanced communications skills (written/verbal), with emphasis on demonstrated ability to translate complex concepts between business and technical groups.*Applicants should have 3 - 6 years experience working in a technical services and customer-focused role within the IT industry.*Prior experience in billing, call center, CIS or CRM applications.*Prior experience in analysis and problem solving using best practices and methodologies.Salary/Benefits: Salary commensurate with experienceAlliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).Job Location: Dallas, TXJob Number: 2848Company Profile:About UsAlliance Data (NYSE: ADS) is a leading provider of marketing, loyalty and transaction services, managing over 120 million consumer relationships for some of North America's most recognizable companies. Using transaction-rich data, Alliance Data creates and manages customized solutions that change consumer behavior and that enable its clients to create and enhance customer loyalty to build stronger, mutually beneficial relationships with their customers. Headquartered in Dallas, Alliance Data employs over 9,000 associates at more than 60 locations worldwide. Alliance Data's brands include AIR MILES, North America's premier coalition loyalty program, and Epsilon, a leading provider of multi-channel, data-driven technologies and marketing services. For more information about the company, visit its web site, www.AllianceData.com About Our TeamAlliance Data Utility Services is the leading provider of integrated billing and customer care solutions to the regulated, deregulated and municipal utility markets, supporting millions of end-use customers. With over 50 utility clients, Alliance Data has a history of providing measurable business results and financial benefits through proven processes and methodologies. JOB TITLE: Production Support Analyst - 5137 LOCATION: US-TX-Dallas JOB CATEGORY: Energy/Utilities REFERENCE CODE: 2848