Program Manager

Position Summary:

Job Focus-Responsible for assuring PMO methods and practices implemented within assigned Client programs.  Responsible for overseeing all work activities leading to the delivery, assurance, certification and acceptance of project deliverables and solution components each assigned program.   In coordination with assigned Project Managers, interface with client regarding high-level issues of project scope, status, and risk mitigation.  Works closely with client to identify and assure delivery against key business objectives.  Helps define and refine company standard PMO methods and practices.  Primary responsibility for program-level knowledge management.

 

Job Scope-Oversees large complex e-Marketing programs consisting of multi-discipline and mixed resource (company, client, and third party) teams.  Responsible for defining scope and content of programs in coordination with Account Management. Assists in contract negotiations.  Assures program knowledge capture.  Ensures program profitability.

 

Essential Duties and Responsibilities:

·      Fiscal Responsibilities-Develops budgets and resource plans for proposals and programs.  Maintains oversight of program budgets. Ensures program profitability according to corporate standards. May be assigned management oversight of Region/Office PMO with corresponding responsibility for budget and resource management.

·      Interpersonal Relations.  Contacts involve mentoring of Project Managers and peer level clients, providing thought leadership, diplomacy with clients, patience and a flexible attitude.  Able to build consensus across multi-discipline team regarding both content and process.  Demonstrated skill in leading through persuasion and consensus building. Acts as mentor to PMO and delivery staff

·      Recruiting-Interviews candidates – Key participant in interviewing resources through Level 3.  Will also provide input on peer level candidates.  Primary emphasis on overall fit.  Recommends hire/no hire.  Participates in development of office/region staffing plan.  Participates in off-site recruiting activities.

·      Leadership-Provides primary direction, guidance and priority setting at program and project level

·      Establishes process/content leadership with client peers and executive management and peers within other company competency groups.  Defines roles, assignments and delivery requirements for successful program delivery.  Mentors staff in PM and PMO craft skills.  Able to teach PMO related methods and practices to client and company staff.  Able to lead client executive management through work plan and deliverables.

·      Client Management-Interacts with senior client and executive level management regarding project, expected business outcome, contract/ engagement administration (billing).  Primary point of contact for scope control and change management. Cultivates on-going client and prospect business and social relationship

·      Business Development-Directs proposal work effort in coordination with Account Management, manages proposal team, Acts as content/thought leader on proposal efforts.  May lead contact team in absence of Partner or Account Lead.  Participates in “first call” prospect visits.  Participates in Region and company marketing events

 

Supervisory Responsibilities:

May manage up to 4 client teams totaling up to $6 million in revenue.  Primary interface with client regarding program process/progress.  Responsible for assigning and directing work in compliance with proposal or statement of work.  Maintains overall program plan and coordinates high-level aspects of program activities with client and team. Acts as.  Development Manager for 3-5 Project Managers.  Performs project level and annual reviews with assigned PMs.  Reviews and approves staff reviews performed assigned Pms.

 

Experience Requirements:

·      6-10 years technology development experience or managing in a consulting environment. 

·      5-10 years project management experience including multi-team, multi-project responsibilities. 

·      PMI Certification desired

·      Successfully led at least two internet/e-Marketing programs from concept to installation.

·      Ability to manage programs with 10- to 25 staff, in matrix, multi-discipline environment, in excess of $5 million

 

Education/Training Requirements:

Bachelor degree required.

Working towards or completed industry certification in PM.