Proofing Customer Service Research Assistant

Position Purpose:

To assist the Proofing Customer Service Team with the processing of customer changes by facilitating the completion of paperwork in a timely and accurate fashion.

 

Duties and Responsibilities:

  Sort, track, and distribute incoming faxes, mail, email, & voicemail.

·  Sort incoming faxes, mail, and email daily into appropriate types (changes, ad approvals, questions, etc.).

·  Keep tally of all incoming articles and load onto spreadsheet once daily for tracking purposes.

·  Distribute all paperwork to necessary parties daily.

  Research:

·  Research submitted changes to identify associated account information.

·  Research customer histories to determine appropriate paperwork to be completed.

  Paperwork:

·  Complete and mail/fax form letters for unreadable faxes or late change requests

·  Complete COV’s for written changes not requiring contact by a PCS Rep

·  Complete internal call requests to be assigned to PCS Agents

  Data Entry:

·  Record receipt of incoming items on customer accounts.

·  Mark ad approvals on customer accounts.

  Special projects as assigned.

 

 

Requirements:High school diploma/GED

·  1-Year Data Entry/General Office Experience Required

·  Must be computer literate with Macintosh experience a plus Working knowledge of Microsoft Excel and Word & Email ProgramsTyping speed of at least 40 wpm

·  Excellent editing, proofing, spelling, and grammar skills

·  Strong attention to detail

·  Strong interpersonal and problem solving skillsStrong ability to make timely decisions within provided guidelines/parametersExperience working in a team environment

·  Demonstrate ability to work effectively under pressure within tight deadlinesMust have strong multi-tasking and organizational skillsMust be able to concentrate and focus for long periods of timePositive, energetic, professional and works well with others

 

Performance Standards:Dependable and punctual attendanceProactive internal feedback to manager and staffDeal with problems quickly and efficiently

·  Deal effectively with others, both internal and externalTimely, accurate, detailed completion of assignmentsAbility to manage time, workload and meet deadlinesBe able to react to change productivelyProfessional/Positive appearance, attitude, and communication at all times Able to work independently with little supervision90% or higher average accuracy ratings24-48 hour turnaround on processing paperwork