Sales Support Representative (Contract)

YELLOWPAGES.COM is seeking a Sales Support Representative (Contract) to support our Local Sales Representatives from our Glendale, CA headquarters.

 

 

ESSENTIAL DUTIES AND RESPONSABILITIES

 

· Proofing, processing and entering sales contracts.

· Responds to sales reps by phone, fax, email or mail, answering all inquiries and issues.

· Completes any required paper or computer work to process activity on sales reps accounts.

· Handles all inbound and outbound calls as required.

· Coordinates activity as needed between sales reps account and other departments.

· Upholds all customer service standards and follows department policies to their best of their ability.

· Accurately records or reports all activity on sales reps accounts.

· Recommends product or billing adjustment for sales reps accounts as needed.

· Reinforces company and department policy

· Perform other administrative duties as requested by management

 

 SKILLS/QUALIFICATIONS

 

· Extensive experience working in an administrative capacity with sales teams

· Problem solving involves following established procedures, instructions, guidelines, manuals, and/or policies.

· Make routine decisions based on direction provided by others. Decisions must comply with existing guidelines, policies, procedures or project parameters.

· Ability type 35 wpm or better.

· Very detailed oriented with a process-improvement perspective.

· Handles special assignments as delegated by supervisor as relates to a work group. 

· Proficient in Internet

· Strong verbal, written and inter-personal skills

· Works well under deadlines and in a regularly evolving atmosphere

· Ability to work independently without direct supervision

· Must be well versed in office etiquette.

· Proficient in Microsoft Outlook.

· Intermediate word processing and spreadsheets skills.  MS Word and Excel preferred.

· Customer referenced data base application experience also preferred

 

 

EDUCATION

 

· High school diploma or GED.