Seasonal (FIRST SHIFT) Sales and Service Representatives - Broad Street - 4984

Description:ResponsibilitiesDescription and Responsibilities:Our Sales and Service Representatives are energetic, reliable, and professional self starters who work with Alliance Data's customers by taking a wide range of inbound calls to resolve inquiries regarding their credit accounts. As a critical and essential part of their jobs, representatives must offer to our eligible customers value added products and are required to meet an established monthly goal. In addition, our representatives:- Resolve written customer inquiries- Update and document account information and records, identify, resolve and escalate any customer or store concerns in a timely manner, and respond to/redirect calls as appropriate- Send appropriate customer correspondence based on account status. - Follow established guidelines for quality and productivity- Process incoming mail- 'Authorize/decline purchases- Identify reasons for referrals and authorize/decline purchases. Interpret customer financial profile.In effort to create loyal customer relationships, our representatives must display enthusiasm and dedication to each call while balancing their talk time.Qualifications:Qualifications:Proficient in MS Windows/Outlook. Good verbal communications skills. Basic reading and math skills. Good organizational skills. Proven decision making ability. Ability to multi-task and prioritize while speaking with customers. Ability to work in a fast paced environment where changes to procedures is common. Ability to input and interpret data. Ability to work Monday-Friday from 9AM-1PM and every other Saturday. This seasonal assignment ends on 9/6/08. There is a possibility of obtaining a full time permanent position if you have good performance and attendance.Minimum Qualifications: Education: High school diploma or equivalent Experience: Ability to consult and influence customers Good Time Management Skills Excellent Communication and Listening Skills 2-3 in a service related position/knowledge of credit card business preferred Desirable: 1-2 call center years experience Must be able to work every other SaturdayTraining Classes Training classes for these associates will be held May 5-May 23 from 9-2pm.Schedule9AM-1PM Monday-Friday and every other SaturdaySalary/Benefits: Salary commensurate with experienceAlliance Data offers a competitive salary, a comprehensive selection benefit options including 401(k) and employee stock purchase plan.Job Location: Columbus, OHJob Number: 2748Company Profile:About Our TeamLet's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label, co-brand, commercial and gift card services enhanced by integrated marketing services. We manage over 65 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty. JOB TITLE: Seasonal (FIRST SHIFT) Sales and Service Representatives - Broad Street - 4984 LOCATION: US-OH-Columbus/Zanesville JOB CATEGORY: Customer Support/Client Care REFERENCE CODE: 2748