Senior Client Sales Coordinator - 5214

Description:ResponsibilitiesGeneral Statement of Duties: Assists Client Sales Manager (CSM) with account plans supporting client initiatives, including technical and marketing projects. Coordinates and manages follow up and completion of client project details through research and information gathering. Participates in the research and resolution of client issues or tasks and ensures that CSM is informed and updated. Assists CSM and Account Team by participating in client marketing campaign program deployment and client communications. Provides input on program execution and management, cross-selling activities, creation of the account management business plan, and what the Critical Few Initiatives (CFIs) will be for a client. Participates in activities to increase knowledge of the client, industry, and marketplace. Facilitates the teams Account Management activities and ensures that the process is organized and communicated as needed. Maintains business intelligence documents and notes. Implements and maintains program/project tracking and final results information. Supervision Received: Reports to a Client Sales ManagerSupervision Exercised: Provides leadership to Client Sales CoordinatorsExamples of Duties: (Any one position may not include all of the duties listed, nor do the listed examples include all that may be found in this job.)Ensures that the account management plan and activities developed through the planning process are being carried forward on time and as planned. Provides input for the creation of the account management plan and activities calendar based on processes around needs assessment and program ideation. Provides input in determining what the Critical Few Initiatives (CFIs) will be for a client, according to the account management process.Participates and provides input on new idea generation activities during the appropriate stage of the account management process to create new activities around each CFI. Participates in discussion regarding client intelligence, client needs assessment, determining key findings, and developing a set of critical few initiatives. Administers and organizes the client meetings, including scheduling meetings, inviting partners as needed, organizing business intelligence and client dossiers, distributing meeting agendas, and following up on meetings with minutes and next steps.Participate in Business Intelligence Review, including daily review of various resources to stay up to the minute on articles, trends, or discussions that may affect the clients business. Participate in store visits to check on program executions and to talk to floor associates regarding front-line issues or concerns.Resolves client issues only when they become escalated or when they meet the criteria for higher level action or intervention. Uses scorecard approach with prioritization matrix and shares with the client.Partners with Strategic Services teams on all aspects of account management and issue resolution. Reviews data and creates programs to hit goals. Reviews performance measurements and ensures targets are being met. Informed on internal and external reports and issues that arise from reporting that may affect the client. Reviews reports from CI&S and BA groups. Proposes adjustments and recommendations to client.Contributes to new program and idea generation when the account management team begins to develop a marketing activities plan. Designs and develops marketing programs that deliver value and work toward successfully meeting the agreed upon goals for each critical initiative. Ensures the programs are initiated as planned, according to the activity calendar, and that all requisite client input is correct and timely to allow those program to be successful. Provides input on program execution and design and management from the client perspective. Plays a consultative role with the Program Management team by sharing knowledge of client needs and goals, historical data and trends. Maintains knowledge of inventory status for all marketing programs. Keeps informed of change in terms. Participates in client meetings / presentations and interacts with all levels of client organization on a regular basis, including senior level associates. Reviews analysis and gathers data to prepare for client meetings.Involved in the cross-selling of Alliance Data products and solutions by way of research or initiation of internal meetings to discuss opportunities available to the client.Informed on key pieces of client knowledge for internal contract team and provides input for regular marketing reconciliation.May provide coaching and mentoring to Client Sales Coordinators on account planning projects.ResponsibilitiesPosting Period: April 24, 2008 - May 4, 2008General Statement of Duties: Assists Client Sales Manager (CSM) with account plans supporting client initiatives, including technical and marketing projects. Coordinates and manages follow up and completion of client project details through research and information gathering. Participates in the research and resolution of client issues or tasks and ensures that CSM is informed and updated. Assists CSM and Account Team by participating in client marketing campaign program deployment and client communications. Provides input on program execution and management, cross-selling activities, creation of the account management business plan, and what the Critical Few Initiatives (CFIs) will be for a client. Participates in activities to increase knowledge of the client, industry, and marketplace. Facilitates the teams Account Management activities and ensures that the process is organized and communicated as needed. Maintains business intelligence documents and notes. Implements and maintains program/project tracking and final results information. Supervision Received: Reports to a Client Sales ManagerSupervision Exercised: Provides leadership to Client Sales CoordinatorsExamples of Duties: (Any one position may not include all of the duties listed, nor do the listed examples include all that may be found in this job.)Ensures that the account management plan and activities developed through the planning process are being carried forward on time and as planned. Provides input for the creation of the account management plan and activities calendar based on processes around needs assessment and program ideation. Provides input in determining what the Critical Few Initiatives (CFIs) will be for a client, according to the account management process.Participates and provides input on new idea generation activities during the appropriate stage of the account management process to create new activities around each CFI. Participates in discussion regarding client intelligence, client needs assessment, determining key findings, and developing a set of critical few initiatives. Administers and organizes the client meetings, including scheduling meetings, inviting partners as needed, organizing business intelligence and client dossiers, distributing meeting agendas, and following up on meetings with minutes and next steps.Participate in Business Intelligence Review, including daily review of various resources to stay up to the minute on articles, trends, or discussions that may affect the clients business. Participate in store visits to check on program executions and to talk to floor associates regarding front-line issues or concerns.Resolves client issues only when they become escalated or when they meet the criteria for higher level action or intervention. Uses scorecard approach with prioritization matrix and shares with the client.Partners with Strategic Services teams on all aspects of account management and issue resolution. Reviews data and creates programs to hit goals. Reviews performance measurements and ensures targets are being met. Informed on internal and external reports and issues that arise from reporting that may affect the client. Reviews reports from CI&S and BA groups. Proposes adjustments and recommendations to client.Contributes to new program and idea generation when the account management team begins to develop a marketing activities plan. Designs and develops marketing programs that deliver value and work toward successfully meeting the agreed upon goals for each critical initiative. Ensures the programs are initiated as planned, according to the activity calendar, and that all requisite client input is correct and timely to allow those program to be successful. Provides input on program execution and design and management from the client perspective. Plays a consultative role with the Program Management team by sharing knowledge of client needs and goals, historical data and trends. Maintains knowledge of inventory status for all marketing programs. Keeps informed of change in terms. Participates in client meetings / presentations and interacts with all levels of client organization on a regular basis, including senior level associates. Reviews analysis and gathers data to prepare for client meetings.Involved in the cross-selling of Alliance Data products and solutions by way of research or initiation of internal meetings to discuss opportunities available to the client.Informed on key pieces of client knowledge for internal contract team and provides input for regular marketing reconciliation.May provide coaching and mentoring to Client Sales Coordinators on account planning projects.Qualifications:Knowledge Skills and Abilities:Knowledge of Marketing principles, including credit, direct mail, email, and eCS. Knowledge of Operational support for client programs. Excellent verbal, written and interpersonal communication skills. Effective analytical skills. Basic financial and quantitative skills, including profit calculations, and ROI. Working knowledge of Microsoft Suite (Word, Excel and PowerPoint). Aptitude for detail, following a process, maintaining accuracy and consistency when completing job responsibilities. Skill in working with data. Ability to organize tasks and react to shifting priorities without compromising assigned tasks. Ability to communicate and interact with individuals at all levels internally as well as with other departments and external clients and vendors. Ability to research data. Ability to work independently. Ability to identify and resolve issues and problems. Proven ability to manage multiple projects concurrently.Minimum Qualifications: Education: Associate degree in Business, Marketing, Sales, Operations Management, or equivalent education or experienceExperience: Three to five years experience in Sales, Marketing, Operations or strong related credit experience. Supervisory experience preferred.Desirable: Bachelors degree in Business, Marketing, Sales, Operations Management, or equivalent education or experience.Salary/Benefits: Salary commensurate with experienceAlliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).Job Location: Columbus, OHJob Number: 2887Company Profile:About UsAlliance Data (NYSE: ADS) is a leading provider of marketing, loyalty and transaction services, managing over 120 million consumer relationships for some of North America's most recognizable companies. Using transaction-rich data, Alliance Data creates and manages customized solutions that change consumer behavior and that enable its clients to create and enhance customer loyalty to build stronger, mutually beneficial relationships with their customers. Headquartered in Dallas, Alliance Data employs over 9,000 associates at more than 60 locations worldwide. Alliance Data's brands include AIR MILES, North America's premier coalition loyalty program, and Epsilon, a leading provider of multi-channel, data-driven technologies and marketing services. For more information about the company, visit its web site, www.AllianceData.com About Our TeamLet's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label, co-brand, commercial and gift card services enhanced by integrated marketing services. We manage over 65 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty.Conditions of EmploymentAll job offers are contingent upon successful completion of drug screen and background checks. JOB TITLE: Senior Client Sales Coordinator - 5214 LOCATION: US-OH-Columbus/Zanesville JOB CATEGORY: Advertising/Marketing/Public Relations REFERENCE CODE: 2887