TELESALES SUPERVISOR

We are expanding our in-house sales force and are looking for an in-house sales supervisor.  Our company sells ad specialty products to other businesses. 

 

 Position Summary

Responsible for the overall direction, coordination, and evaluation of a Sales Team or approximately 10 to 15 Account Executives.  Carries out supervisory responsibilities in accordance with National Pen's policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

JOB DUTIES:

· Supervise and coordinate activities of Sales with direct team and with department.

· Keep Department Director informed and aware of any escalating problems regarding products, customer complaints, employee issues, departmental issues and any other matters involving or effecting the Department.

· Process Department Hold Reports and other Oracle Reports required to manage order flow.

· Advise Account Executives on handling difficult customer complaints, or handle complaint personally.

· Issue written and oral instructions and assist with questions and training of Account Executives

· Supervise and manage the performance of each direct report on a daily basis.  This includes productivity, accuracy, call quality, sales and attendance.

· Monitor calls to observe employee's demeanor, selling skills, technical accuracy, and conformity to company policies and call quality standards.

· Issue written and oral instructions to Account Executives.

· Track and Report employee productivity and performance.

· Study and recommend procedures to improve efficiency of department, processes and employees.

· Assist in developing documentation and training materials.

· Maintain harmony among workers and resolve grievances.

· Prepare reports as assigned by managerial personnel.

· Write and issue employee Annual Performance Reviews and Performance Improvement Plans, when necessary.

· Maintain employee attendance records.

· Process weekly timecards.

· Other duties and Special Projects as assigned.

 

JOB REQUIREMENTS:

Min 3+ years as Sales or Marketing Supervisor or equivalent combination of education and experience in a marketing or sales environment.  Microsoft Excel, Microsoft Word and Microsoft Outlook proficient.

 

National Pen Corporation is an international manufacturer and distributor for the writing instrument and ad specialty industry.  Company offers competitive compensation, bonus plans and comprehensive benefit plan including 401K and  medical insurance with prescription drug card and $20 doctor visit copay.  Submit resume with salary history.  Only resumes with salary history included will be considered.

 

Visit our websites at www.nationalpen.com or www.pens.com

 

NATIONAL PEN CORPORATION

342 SHELBYVILLE MILLS RD.

SHELBYVILLE, TN  37160

ATTN:  T. Brown

Fax # 931-684-8325 Email:  tbrown@pens.com