Technical Operations Manager

Marketforward, a Publicis Groupe Company



Position:         Technical Operations Manager

Reports To:     Chief Technology Officer

 

POSITION OVERVIEW:

 

MarketForward Inc., a Publicis Groupe Company, seeks an experienced technical operations manager who is enthusiastic, technical support-oriented, has excellent trouble-shooting skills, and is able to function well in a fast-paced team environment.  This role is responsible for all MarketForward infrastructures, including internal office, Laboratory, Product Development, Product Staging, Production, and client sites.  The successful candidate balances hands-on work with management of direct and indirect resources to get the work done.

 

 

PRIMARY RESPONSIBILITIES:

  Responsible for maintenance and configuration of MarketForward Inc.’s internal infrastructure.  Maintain LAN & WAN connectivity for client sites, administrate network security and maintain firewalls.  Maintain high level of efficiency in networking between MarketForward Inc.’s Offices and Agency Partners.  Function as primary point of contact with outsourced IT service providers and Publicis Groupe Central IT organization.  Manage to resolution all Tier 3 technical issues relating to network performance and uptime of our product solutions.  Support and configure servers in staging and development environments.  Maintain MarketForward Inc. Chicago’s infrastructure of mixed configuration servers in development, staging, and production environments.  Maintain DSL, T1, Satellite, EVDO, ATM and other network interfaces for digital signage and asset management products.  Be the primary contact for server maintenance and web application issues.  Directly manage team of network engineers, outside contractors and indirectly manage the Publicis Groupe Central IT organization who manages our hosted production environment.  Works in conjunction with Product Development team.  Maintains knowledge of emerging technologies applicable to client and internal needs.  Create technical documents for training and documentation purposes.  Maintain high level of multimedia / network integration to keep MarketForward Inc.’s competitive advantage.  Build custom computer operating systems and clone hard drives.  Trouble shoot network and firewall issues as they arise.

 

REQUIREMENTS:  BS in Computer Science or equivalent work experience  A minimum of five years of experience in administering and supporting PCs in a networked Windows Domain Environment, Mac, UNIX. (other platforms a plus)  Have a high level of comprehension in TCCP and network infrastructures.  Have a high level of comprehension in DNS, IIS and Internet technologies.  Have a high level of comprehension with CISCO network hardware.  MCSE would be a plus.  Be a creative thinker with a drive to learn.  Works autonomously while remaining accountable to team and client.

 

OTHER REQUIREMENTS 

  Local Candidates only, no relocations expenses will be paid for.  Subject Line in email must reference our Job Title  Your specific salary expectations

 

MarketForward Inc. is the creative technology arm of parent company Publicis Groupe (NYSE: PUB) which is the world’s fourth largest communications group, as well as the world’s second largest media counsel and buying group.  MarketForward Inc. provides hardware, software technologies and services to in-group agencies as well as, direct clients, to assist in maintaining brand continuity while leveraging new channels of communication.

(www.Marketforward.com)