Technical Support Representative Customer-Focused Self-Starter

Technical Support Representative ~ Customer-Focused Self-Starter

Align your information technology career with an established company providing a stable environment and numerous opportunities for advancement. As a member of our dynamic I.T. Support team, you will provide technical support to PR Newswire's internal employees and home-based staff within the geographic region as we begin to consolidate multiple bureaus. We continue to explore ways to become more efficient utilizing new technologies, while offering you the opportunity to work with a variety of applications and the ability to work with our dedicated staff across the U.S.

Now in its 54th year, PR Newswire Association LLC (www.prnewswire.com) provides electronic distribution, targeting, measurement, translation and broadcast services on behalf of tens of thousands of corporate, government, association, labor, non-profit, and other customers worldwide. Using PR Newswire, these organizations reach a variety of critical audiences including the news media, the investment community, government decision-makers, and the general public with their up-to-the-minute, full-text news developments. PR Newswire has offices in 11 countries and routinely sends its customers' news to outlets in 135 countries and in 40 languages. Utilizing the latest in communications technology, PR Newswire content is considered a mainstay among news reporters, investors and individuals who seek breaking news from the source. We offer employees a comprehensive array of generous benefits, including medical, dental, and vision care, paid time off, 401(k), employee discounts, tuition reimbursement, and more! PR Newswire is an Equal Opportunity Employer.

As a Technical Support Representative based in Washington, DC, your first mission will be to complete formal training in our Harborside office in Jersey City, NJ to learn our internal systems and processes. Your past experience in applications support, desktop/network support, or data center operations will prepare you to set up and install user systems, troubleshoot to find solutions when problems arise, and escalate to other team members when necessary. Knowledge of hardware, software, cabling, and telecommunications equipment will give you the expertise necessary to assist users efficiently and professionally. But these skills pale in comparison to our need for superior customer service provided with excellent communication skills. You will be reporting to a manager in another part of the country, so the ability to work autonomously will also be crucial to your success. If you like solving problems and you thrive under pressure, you will find long-term career growth with PR Newswire!

All applications for this position are accepted via our online interview system, managed by Accolo. You can begin the interview process or refer someone you know by going to this link:

http://jobs.accolo.com/13531

Once you have completed the interview, your information will be sent directly to the hiring manager for decisions on the next steps. Regardless of the outcome, PR Newswire or Accolo will keep you updated as to your status by e-mail or phone.

Related Keywords:

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