Application Support Administrator

Atlas Air, Inc., headquartered in Purchase, NY, is a worldwide all cargo carrier that operates a fleet of Boeing 747 freighters primarily under long-term contracts to the world's major international airlines. The Company provides highly reliable, airport-to-airport air cargo transportation services throughout the world to other major international airlines. The Company operates scheduled flights on behalf of its customer airlines to 101 cities in 46 countries. It operates the world's largest fleet of 747 freighter aircraft and in terms of cargo carried, has become the world's third largest cargo carrier, behind only Federal Express and UPS. With a strong sense of commitment, Atlas focuses on its existing customer base and grows with them, as it also adds new clients.

 

Position Summary:  This position will facilitate administrative processes within the Production Support department and provide day-to-day application support for various production applications.
 

Major Job Accountabilities:

· Liaison to application development team to ensure request requirements are documented,  communicated via the SDLC process and met

· Create and maintain formal internal application documentation

· Administer the change request queue and related tickets

· Investigate, analyze and resolve Tier II application issues and act as liaison for Tier III

· Correctly route and escalate decisions and questions to the appropriate owner

· Contribute to process and efficiency improvements

· Adhere to all IT department processes, standards and procedures

 

Qualifications: 

· Bachelor’s degree in Computer Science or a related field, or equivalent work experience

· Minimum one year in a customer service environment with 2nd Tier support experience

· Experience with Microsoft SQL Server, Pervasive SQL, Visual Basic – .Net, ASP and/or HTML a plus

· 24 x 7 on-call availability and ability to work extended hours as required

· Strong analytical skills. highly organized and methodical with attention to detail

· Flexible, able to change priorities quickly and handle multiple tasks effectively

· Ability to establish rapport and hold people accountable to tasks

· Excellent documentation and written communication skills

· Self motivated with the ability to work independently and in a team environment

 

Contact Information:

Please state position applying for in subject line of email.

 

We offer a highly competitive compensation and benefits package including health coverage, life insurance, and 401k savings plan with company match.

For immediate consideration, please e-mail your resume as a Word document along with salary history/requirements to: hrcareers@atlasair.com



Visit our website at www.atlasair.com