Customer Training Specialist 3 (DS)

Skills Management Title Education/Training Status Full Time, Employee Business Component Education/Training Requisition Number 08-1003253 YOU MAY NOT ALWAYS SEE US, but we're in the sky, on the ground, at sea and out in space; with your help our technologies will benefit the world. That's why we're here. Customer Training Specialist 3 (DS) Position Description As an academic instructor/Professional Control Force (PCF) Controller with experience as a military Intelligence specialist, facilitates and provides, in an applied training environment, training in specific areas of 505th Command and Control Wing (505CCW) mission activities. Analyzes designs, develops, produces, implements, conducts, operates, and maintains customer training products and programs. Focus of applied training will normally be at the Air Operations Center (AOC) cell, team, and positional levels of processes and procedures and may also encompass AOC systems training. Trainer will have a working knowledge of exercise design and exercise control systems are expected to facilitate, support or control all the facets of applied training either provided by or supported by the 505 CCW. This support ranges from facilitating AOC system labs in a local academic environment to providing control force support for a major joint Command and Control (C2) exercises. Experience in AOC Combat Operations Division desired, actual combat operations experience a plus. Competencies General/Leadership [ + ] Adaptability Understands changes in own and others' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors. [ + ] Coaching/Teaching Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding. Provides instruction, positive modeling, and opportunities for observation in order to help fellow work group members, internal employees and occasionally external customers develop skills; encourages questions to ensure understanding. Gives timely, appropriate feedback on performance; reinforces efforts and progress. Establishes good interpersonal relationships by helping fellow work group members, internal employees and occasionally external customers, feel valued, appreciated, and included in discussions. [ + ] Contributing To Team Success Makes procedural or process suggestions to work group members, other internal employees, and occasionally external customers for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals; listens to and fully involves others in team decisions and actions; values and uses individual differences and talents; shares important or relevant information with the team; adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team. [ + ] Decision Making Recognizes a wide range of potentially difficult issues, problems, or opportunities in own work group, across the organization and occasionally with external customers; determines whether action is needed. Identifies the need for and collects information to better understand difficult issues, problems, and opportunities. Integrates information from a wide variety of sources; detects trends, associations, and cause-effect relationships; creates relevant options for addressing difficult problems/opportunities and achieving desired outcomes. Formulates and/or makes recommendations for decision criteria based on issue complexity; evaluates options by considering implications and consequences; chooses an effective option. Implements decisions or initiates action within a reasonable time. Includes fellow work group members, employees across the organization, and occasionally external customers in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions. [ + ] Managing Work Identifies critical and less critical activities and tasks within own and other work groups; adjusts priorities when appropriate. Ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and rarely allows irrelevant issues or distractions from interfering with work completion.Technical Education and/or Experience Bachelor's and 6 to 9 years' related work experience, a Master's degree and 4 to 7 years' related work experience or an equivalent combination of education and experience. Other Job related information CANDIDATES MUST HAVE A CURRENT TS/SCI. **PLEASE INDICATE YOUR CURRENT SECURITY CLEARANCE STATUS and LAST DATE OF REVIEW CLEARLY ON YOUR RESUME.** U.S. CITIZENSHIP IS REQUIRED. Personnel granted access to compartmented information are required to attend quarterly and annual security training. Personnel applying for Special Technical Operations must be willing to submit to a counter intelligence polygraph. *** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.*** Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes. The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process. Contact Info: Boeing, U.S. Citizenship is required for most positions. Boeing is an equal opportunity employer supporting diversity in the workplace. Copyright © 2006 Boeing. All Rights Reserved.