Document & Process Control Analyst

SUMMARY:

This role will provide corporate Change Control Process support and document management control for DigitalGlobe, Inc. as part of the corporate Operations Analysis and ISO Management team. 

This role will:

·  Provide support of the corporate Change Control process and, as applicable, other operational and corporate level processes including identifying, researching, documenting, and validating systems and process enhancements.

·  Manage the control of corporate business process documentation

RESPONSIBILITIES:

·  Manage, coordinate and administer the review, approval, release, & communication of business process policies, procedures, and related documentation per DigitalGlobe’s corporate policy.

·  Audit document control daily activities on a sustaining basis. •

·  Assist in writing/editing process/technical documentation

·  Assist or lead in efforts to analyze and streamline extra-departmental processes insofar as they relate to documents including their usage and creation

·  Assist in Identifying, diagnosing and solving existing Change Control process issues.

·  Identify cross-functional impacts of Change Control process enhancements and changes

·  Audit  and measure Change Control Process activities on a sustaining basis

·  Educate and train internal “user” groups and forums.

·  Assist in the testing and training development for future roll-outs of Change and Document Control modules and releases

·  Maintain and enhance documentation and process compliance to all ISO 9001:2000, Sarbanes-Oxley (SOX), International Traffic in Arms (ITAR), and other regulatory requirements

·  Perform as a liaison between business and service providers/technical support.

MANAGERIAL/SUPERVISORY SKILL:

·  Supervisory experience

·  Prior experience in making difficult organizational decisions, provide feedback and delegate when necessary.

·  Self motivated and proactive in identifying and solving document and process control issues

QUALIFICATIONS

·  Bachelor’s Degree or equivalent work experience

·  Good communication and interpersonal skills

·  Process knowledge and related experience

·  Good understanding of business and operational processes

·  Strong problem-solving, analytical and organizational skills.

·  Excellent customer service skills required.

·  Professional verbal and writing skills with the ability to communicate and provide training clearly.

·  US Person (in compliance with ITAR regulations)

TECHNICAL KNOWLEDGE/SKILLS:

·  MS Office – expert level

·  Document Retention Regulations

·  Familiar with ISO 9001:2000, ITAR, and SOX regulations

·  Familiar with database management practices

·  SharePoint 2007 and SAP experience a plus

 

 

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