Engineer Sr Technical Support

Honeywell International is a $36 billion diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. Based in Morris Township, N.J., Honeywell’s shares are traded on the New York, London and Chicago Stock Exchanges. For additional information, please visit www.honeywell.com The company is committed to providing quality products, integrated system solutions and services to customers around the world. Honeywell products touch the lives of most people everyday, whether you’re flying on a plane, driving a car, heating or cooling a home, furnishing an apartment, taking medication for an illness or playing a sport.Honeywell International is a $33 billion diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for building, homes and industry; automotive products; turbochargers and specialty materials.  From manufacturer to consumer, pilot to passenger, homebuilder to homeowner, and physician to patient, Honeywell technologies improve people’s lives in their homes, communities, workplace and travels.  With over 115,000 employees in 100 countries, people are our ultimate differentiator.  Our employees share a passion for exceeding customer expectations, learning and development and community involvement.  The position is for a senior level engineer in the Product Support Engineering Organization, who will be supporting the Sensors products worldwide for Defense and Space. This position will be report into the Customer and Product Support (C&PS) Electrical Product Support Engineering organization. C&PS Electrical Product Support (EPS) organization provides technical support for the avionics products marketed by Honeywell. EPS is a new and growing department with customer service as its core value addressing service issues and developing and deploying suitable solutions.  Duties include: Cost Account Manager (CAM) of customer liaison funds allocated to the product line Coordinates activities required to support and resolve customer technical issues including field questions escalated from the Technical Operations Center Works together with the Technical Operations Center and FSEs to provide on-site technical support to customers Supports the Product Support Program Manager in establishing waterline analysis of technical programs for presentation to clearing houses Creates presentation material for in service technical issues, collaborating with Customer Support on Technical Coordination Meetings and sharing presentation responsibilities for larger operator meetings Is proactive in managing product performance and reliability to meet customer’s satisfaction through identification of technical issues and guidance of improvements through Product Teams Collaborates with Reliability Engineering to identify products to review and types of analysis to be performed Analyzes field event and reliability data to identify new failure modes and trends Provides engineering support to Customer Satisfaction Boards and at times leading task teams to resolve field issues Monitors customer operations and field data to assess product health and proactively address technical issues before they impact customer relations Works with Engineering & Technology and Business Segments to assure that technical problem resolution meets the needs of the customers Possesses in-depth knowledge of products and process technologies of the product family Participates in Mod/Service Bulletin Board and processes Provides inputs to the Integrated Product Development& Support (IPDS) Process Basic Qualifications Bachelor's degree in engineering or relevant technical field 2 or more years experience in design & development, product test, or field support for inertial navigation and guidance aviation systems Preferred Qualifications Demonstrated knowledge of electronics and systems software Knowledge of aircraft avionics equipment and systems Project Management experience Ability to learn and use customer management and knowledge management tools Six Sigma Greenbelt Certified Strong interpersonal skills and ability to tactfully and confidently deal with customers, peers and personnel at all organizational levels Proven track record of customer interface Significant technical knowledge of multiple products Good presentation skills and experience for speaking to large groups Process driven Flexible and creative approach to problem solving solutions Self motivated**Relocation assistance is not offered with this position — preferred candidates will reside within 100 miles of Clearwater, FL** As an Equal Opportunity Employer, we are committed to a diverse workforce