IT Service Delivery Mngr, Applications (E&IS)-1273

Job Category: Installation/Maintenance/Repair Job Requisition Number: Q10742 Please note that this position may also be available in San Diego CA, Johnson City NY, Nashua NH and Ft. Wayne IN Senior management responsibility for day to day delivery of application development and support services across multiple applications in support of single or multiple sites. Accountable for staffing, resource management, cost budget, technical direction, estimates, and overall process for all application delivery. Participates with account management team towards a goal of building a strong business partner relationship with existing customers or potential customers. Ensures customer satisfaction is maintained by meeting current and potential applications needs, ensuring SOW compliance, developing long term application strategies. Collaborates with the customer relationship team on the applications long term planning. Works as a member of the customer relationship management team to identify and develop solutions and ensure appropriate implementation thereof. Manages the design and execution of IT software tests and results evaluation. Provides analysis and makes recommendations for resolution of all problems related to applications projects. Participates in many aspects of managing software efforts and leads other team members in application delivery processes. Coordinates application help-desk support to end-users, which would include prioritizing, troubleshooting, and communicating issues related to end-user support. Performs project management tasks. Uses best practice methods of project management for business application projects. Develops project plans as required and assist in tracking results.Performance management and the enhancement of a culture and work environment that attracts, trains, retains and motivates an extremely high caliber team of professionals that helps position BAE Systems-IT as the recognized industry leader. Manages resources to meet goals across multiple projects. Must Have the Following: US Citizen. Bachelor's degree or equivalent combination of education and experience. Experience working within a CMMI-development and ISO 9001 certified organization. Ten or more years of applications development experience. Seven or more years of experience in managing people. Experience working with application development and maintenance best practices.Prefer to Have the Following: Advanced degree in computer science, management information systems, accounting or related field preferred.Submit Resume BAE Systems is the premier global defense and aerospace company delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, information technology solutions and customer support services. BAE Systems, with 96,000 employees worldwide, had 2006 sales that exceeded $27 billion on a pro forma basis, assuming BAE Systems had owned Armor Holdings, Inc. for the whole of 2006. BAE Systems is an Equal Opportunity Employer and supports a drug free environment. Learn about BAE Systems  |  View all BAE Systems opportunities  |