Information Technology Manager

Skills Management Title IT/Software Development Status Full Time, Employee Business Component IT/Software Development Requisition Number 08-1010853 YOU MAY NOT ALWAYS SEE US, but we're in the sky, on the ground, at sea and out in space; with your help our technologies will benefit the world. That's why we're here. Information Technology Manager Position Description Provide leadership for the delivery of Specialized Information Technology (IT) services to Intelligence and Security Systems programs at Boeing and Customer locations. Manage mission critical IT systems and infrastructure. Manage IT governance to satisfy negotiated service level agreements with key stakeholders. Assess the efficiency and effectiveness of the IT infrastructure and develop action plans to implement improvements. Ensure Information Technology Infrastructure Library (ITIL) best practices are implemented and followed. Manages and integrates employee activities across Information Technologies including infrastructure design and administration, architecture, computing security, computing project support and/or process analysis. Develops and executes project and process plans, implements policies and procedures and sets operational goals. Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Provides oversight and approval of technical approaches, products and processes. Manages and provides developmental opportunities for employees. Responsibilities include directing and staffing a work group with 24 x 7 operations responsibility for IT infrastructure. Competencies General/Leadership [ + ] Change Management Encourages team members, fellow K level managers and people throughout the organization to question established work processes or assumptions, ask 'why' until underlying cause is discovered, and involves stakeholders in continuous improvement actions and alternatives. Consistently remains open to ideas offered by others; consistently supports and uses good ideas to solve problems or address issues. Consistently recognizes and rewards team members, fellow K level managers and people throughout the organization who make useful changes. Actively helps team members, fellow K level managers and people throughout the organization overcome resistance to change; shows empathy with people who feel loss as a result of change. Proactively minimizes complexities, contradictions, and paradoxes or reduces their impact on team members, fellow K level managers, people throughout the organization and external customers; clarifies direction and smoothes the process of change. [ + ] Communication Consistently and proactively clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection; consistently frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow K level managers and other internal employees in effective communication techniques [ + ] Customer Focus Provides K level direction for making customers and their needs a primary focus of direct report's job activities and actions; considers how work group's decisions/actions/plans will affect customers; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to middle and/or senior level managers to build their understanding of issues and capabilities as they relate to customer needs; considers how project level decisions/actions/plans will affect customers; responds quickly to meet significant customer needs and resolve problems; provides K level leadership on monitoring and evaluating customer concerns, issues, and satisfaction and to anticipate customer needs; implements and monitors customer feedback systems to gauge customer satisfaction and makes adjustments to service as indicated by feedback. [ + ] Decision Making Consistently and proactively recognizes a wide range of issues, problems, or opportunities in own work group, across the organization and with external customers; determines whether action is needed; consistently identifies the need for and collects information to better understand issues, problems, and opportunities; integrates complex information from a variety of sources; detects trends, associations, and cause-effect relationships; creates relevant options for addressing problems/opportunities and achieving desired outcomes; consistently formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option; consistently implements decisions or initiates action within a reasonable time; consistently includes fellow K level managers and employees across the organization in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions. [ + ] Managing Conflict As a K level manager, establishes a clear and compelling rationale for resolving the conflict and communicates the rationale to all involved parties. Collects information from relevant sources to gain a complete understanding the conflict. Objectively views the conflict from all sides. Stays focused on resolving the conflict and avoids personal issues and attacks. Presents and seeks potential solutions or positive courses of action. Takes positive action to resolve the conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship. Summarizes to ensure that all are aware of agreements and required actions. [ + ] Work Standards Establishes criteria and/or work procedures for self and direct reports to achieve a high level of quality, productivity, or service. Dedicates required time and energy to assignments or tasks to ensure that no aspect of own or other's the work is neglected; provides K level management to overcome obstacles to completing tasks or assignments. Accepts responsibility for outcomes (positive or negative) of one's own work as well as that of direct reports; admits mistakes and refocuses efforts, and delegates when appropriate. Empowers and supports others in accepting responsibility. Holds others accountable for agreed upon responsibility.Technical [ + ] Delivery System Technology Indepth knowledge of multiple or complex operating systems (e.g., UNIX, Windows NT, MVS), middleware (e.g., transaction services, directory services) and gateway software, as well as computing security tools (e.g., firewalls, web security techniques, encryption techniques). [ + ] Process Improvement Methods General knowledge of product and process improvement methodologies (e.g., 6-Sigma, LEAN). Education and/or Experience Prefer an advanced degree in computer science or related technical discipline and typically 7or more years of Information Technology experience Other Job related information CANDIDATES MUST HAVE A CURRENT TS/SCI with COUNTER INTELLIGENCE (CI) or FULLSCOPE (FS) POLYGRAPH. Applicants selected will be subject to a government security investigation with polygraph and must meet eligibility requirements for access to classified information. INDICATE YOUR CURRENT SECURITY CLEARANCE STATUS, POLYGRAPH TYPE and LAST DATE OF REVIEW ON YOUR RESUME. U.S. CITIZENSHIP REQUIRED. *** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.*** Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes. The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process. Contact Info: Boeing, U.S. Citizenship is required for most positions. Boeing is an equal opportunity employer supporting diversity in the workplace. Copyright © 2006 Boeing. All Rights Reserved.