LUH PBH Administrator

Light Utility Helicopter - Parts by the Hour Administrator

Position Summary

 

Manage all PBH account activity to include conducting variance analysis on PBH/PSA reserve accounts monthly, to include rates allocated and costs to their accounts.  Update PBH account tracking database (reserve model) with flight information provided by customers.  Assess and monitor Siebel activity for Logistics group and coordinate customer complaint information in the Siebel system.  Monitor all aspects of consignment inventory for American Eurocopter; to include ensuring audits are accomplished timely.  Review and analyze warranty accounts for reporting to management and parent company.  Complete special projects as assigned by management.  Use initiative to resolve problems, enhance departmental performance and current procedures.

 

Primary Responsibilities

 

1. Analyze PBH/PSA reserve accounts to assess reasons for account variances and to ensure margins are

being achieved. 

 

2. Analyze repair costs on PBH units to determine impact to reserve accounts.  Review PSA/PBH quotes for potential bill backs or over charging for repairs.

 

3. Update PBH reserve model with monthly hourly customer updates.

 

4. Analyze Warranty accounts as requested by management to ensure costs are being reimbursed by the parent company.

 

5. Ensure consignment inventory is accurate, monitor agreements to ensure they are valid, and audit inventories for accuracy.  This may be done via fax or on site audits.  Follow up to ensure all consignment processes are being followed.

 

6. Monitoring and Reporting of all Siebel activity for customer complaints coming into the AE Logistics department.

 

7. Build a positive rapport and relationship with customers, constantly soliciting ways to improve customer support, or increased sales.

 

8. Participate in activities to enhance systems and business processes.

 

9. Work Special projects as assigned by management

 

10. This position description is not intended to be all-inclusive and employee will also perform other tasks assigned.

 

Education   

 

Business management (accounting, finance, administration) degree preferred.

 

Experience

 

Requires three to five years experience in business analysis and/or logistics areas such as material planning, warehousing, and general aftermarket support.  College degree could be considered as equivalent.

 

Essential Functions

 

Requires strong analytical, computer, organizational and communication skills.  Must be able to multi-task on a high level with accuracy.  Should be able to communicate effectively in verbal and written format with internal and external customers.  Able to utilize personal computer and associated software. 

 

NOTE:  AE reserves the right to revise or change job duties and responsibilities as the need arises.  This position description does not constitute a written or implied contract of employment.