Lead Network Engineer - TechOne Hotline 1466

Job Category: IT/Software Development Job Requisition Number: Q11109 Accurately diagnose, and resolve a broad range of technical support questions and software/hardware problems for authorized callers in the office environment. Perform configuration and installation or shipment of network peripherals, server builds and re-image workstations and laptop computers, CD and/or DVD creation/duplication and shipment, as necessary. As a single point of contact for problems, must have a thorough understanding of the SW, HW, and network systems employed in this environment. Perform the task of restoring electronic mail and/or files from backup tapes. Setting up and maintaining E-mail and File and Print servers for the purpose of restoring individual e-mailboxes and/or files and directories from both the MS 2000 and 2003 environments. Record and update all required information for all Remedy tickets. Remedy Ticket Worklog entries shall also be required as a journal of all assistance provided, referrals, ticket updates, required follow-up, pertinent dialog, required or installed parts, actions taken, etc. Onsite System Manager Support when required at district offices. Perform the end-user support, network administration, user account management, technical bulletin installation, and daily tape backup/recovery, as required. Position may require technician be onsite within 12 hours of notice. Must Have the Following: U.S. Citizen. Compaq 7700 Desktop, Compaq 6400 Laptop, HP Printers, Cisco 3750 / Catalyst 2900 / 3700 VPN / Cisco/Altiga VPN 3000, Cisco PIX 515E Firewall. Windows XP Professional, Microsoft Office 2000 and later, Corel WordPerfect Office Suite 7.0 and later, Acrobat 5.5 and later (Adobe), Diskeeper 6.0 Workstation and later, RightFax 8.7 and later (Captaris), InoculateIT 4.53 (Computer Associates), WinInstall 7.0 and later (OnDemand), WinDVD 2.3 and later (InterVideo), WinZip 7.0 and later. Netscape 4.79 and later, Internet Explorer 5.5 and later, Remedy ARS Client, Window 2003 Server / Advanced Server, Exchange 2003 Enterprise Server, Office Scan 6.5 and later (TrendMicro), Backup Exec 7.0 and later (Veritas), ScanMail 6.x and later (TrendMicro), AppManager (NetIQ), SMS 2.0 and later (Microsoft), Insight Manager ver 6 and later (HP), Open Manage 6.x and later (Dell), Acrobat Reader 6.0 and later (Adobe), WinInstall 7.01 and later (OnDemand). IIS 5 and later (Microsoft), Blackberry Enterprise Server (RIM), Goodlink Server, Network Node Manager (HP), Cisco Works 2000, Rightfax Enterprise Server 8.7 and later (Caparis). 11+ Years with HS. 7+ Years with AA. 5+ Years with BS. Must have a demonstrated ability to communicate very effectively in English, both orally and in writing. Must have a minimum of five years of experience in Network Engineering / Administration, Information Technology, customer support, and interaction with vendors. Must be well-experienced with software and hardware troubleshooting techniques.Prefer to Have the Following: Compaq Desktop/Laptop/Server. HP Printers. MS 2003 Server/Advanced Server. MS Exchange 2003 Enterprise Server. Windows XP Professional. Veritas Backup Exec 7.0 and later. SMS 2.0 and later. HP Insight Manager 6.0 and later. MS Office 2000 and later. Corel WordPerfect and later. Cisco Works 2000.Submit Resume BAE Systems is the premier global defense and aerospace company delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, information technology solutions and customer support services. BAE Systems, with 96,000 employees worldwide, had 2006 sales that exceeded $27 billion on a pro forma basis, assuming BAE Systems had owned Armor Holdings, Inc. for the whole of 2006. BAE Systems is an Equal Opportunity Employer and supports a drug free environment. Learn about BAE Systems  |  View all BAE Systems opportunities  |