Senior Customer Service Representative

Description

Techno Coatings is an industry leader offering metal finishing and custom electroplating services, serving the business jet interior completion centers worldwide.

With 26 years in the marketplace, Techno Coatings has been growing at the fastest rate in the industry. One key asset in achieving the outstanding quality levels required by our customers lies in our highly trained and skilled workforce. Our production facility is located in North Miami, Florida

An individual with excellent interpersonal skills is required.  Selected candidate will serve as the liaison between our production departments and our customers for all situations pertaining to their orders or their concerns. The position will have much interaction with internal departments such as production, receiving/shipping, and quality functions. The position also involves the review, processing, and approval of the paper work related to each order.  Other tasks include managing a stocking program of customer parts, attending to walk-in customers, and miscellaneous administrative tasks

 

 Requirements:

Candidates must EXCEL in these areas:

·  Must have strong communication skills.  Must be able to communicate clearly and intelligently verbally and in writing.

·  Must have a proactive and quick paced approach to work.

·  Must be very detail-oriented and accurate in processing documentation.

·  Must have outstanding interpersonal skills and must enjoy dealing with people and taking care of their needs

·  Bi-lingual. Excellent verbal and written English, average Spanish required.

 

Education: High school diploma required. College degree or equivalent coursework strongly preferred

 

Experience:  Minimum three years previous experience in customer service or sales required.