Service Center Systems Engineer 3 (FT)

Skills Management Title Engineering Status Full Time, Employee Business Component Engineering Requisition Number 08-1005759 YOU MAY NOT ALWAYS SEE US, but we're in the sky, on the ground, at sea and out in space; with your help our technologies will benefit the world. That's why we're here. Service Center Systems Engineer 3 (FT) Position Description US person status required. Member of 40+ person project team developing multi-tiered, web-based collection planning and analysis software for U.S. government. Provide system engineering knowledge and basic UNIX skills to include command line functions and the ability to read and interpret UNIX scripts in support of a 3 to 4 member Support Center team. DOMAIN knowledge desirable. Must be a self starter with the ability to multi-task. Work independently with minimum direct supervision to complete assigned tasks. Customer interaction is required to solve UNIX and DOMAIN type problems. Must be willing to be on call to support customer requirements. Required to share 24/7 pager support and occasionally be called in after hours. Must have excellent customer service skills. Must be technically inclined, quick learner, and team oriented. Competencies General/Leadership [ + ] Adaptability Understands changes in own and others' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors. [ + ] Build Positive Relationships Builds effective working relationships within the work group, with interorganizational employees, and occasionally with external customers. Probes for and provides information to clarify situations. Seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on team and organization goals than on own goals. Seeks agreement from work group, with other employees, and occasionally with external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions. [ + ] Contributing To Team Success Makes procedural or process suggestions to work group members, other internal employees, and occasionally external customers for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals; listens to and fully involves others in team decisions and actions; values and uses individual differences and talents; shares important or relevant information with the team; adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team. [ + ] Customer Focus Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; uses information to understand customers' circumstances, problems, expectations, and needs; periodically becomes involved in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs. [ + ] Decision Making Recognizes a wide range of potentially difficult issues, problems, or opportunities in own work group, across the organization and occasionally with external customers; determines whether action is needed. Identifies the need for and collects information to better understand difficult issues, problems, and opportunities. Integrates information from a wide variety of sources; detects trends, associations, and cause-effect relationships; creates relevant options for addressing difficult problems/opportunities and achieving desired outcomes. Formulates and/or makes recommendations for decision criteria based on issue complexity; evaluates options by considering implications and consequences; chooses an effective option. Implements decisions or initiates action within a reasonable time. Includes fellow work group members, employees across the organization, and occasionally external customers in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions. [ + ] Initiating Action Takes immediate action when confronted with a problem or when made aware of a situation in own or other work area. Implements new ideas or potential solutions without prompting; does not wait for others to take action or to request action. Takes action that goes beyond job requirements in order to achieve objectives. [ + ] Managing Work Identifies critical and less critical activities and tasks within own and other work groups; adjusts priorities when appropriate. Ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and rarely allows irrelevant issues or distractions from interfering with work completion.Technical [ + ] Customer Knowledge Complete knowledge of techniques to help identify a customer's organization, capabilities, practices, support resources, preferences, problems, and other constraints in order to provide effective product support and technical issue resolution. [ + ] Ops Effective Analysis Complete knowledge of operational effectiveness analysis methodologies (e.g. mission and system effectiveness analysis) and tools (e.g., mission simulations; measure of effectiveness; human in the loop simulators, test facilities, and operational evaluations). [ + ] System Health Complete knowledge of diagnostic, prognostic, condition based maintenance, and adaptive control concepts. Complete knowledge of system health architectural concepts and design considerations for vehicles and systems of systems. Complete ability to establish requirements, and translate requirements into hardware and software for health management functionality. Complete ability to assess the effectiveness of system health technologies. Education and/or Experience Requires educational credentials meeting the Boeing classification standards for engineers and typically 5 to 8 years' experience in an engineering classification or educational credentials meeting the Boeing classification standards for engineers and either a Master's degree with 3 to 6 years' experience or a PhD degree with 0 to 3 years' experience in an engineering classification. Other Job related information Candidates must hold a current TS clearance with a completed SSBI and have the ability to immediately obtain a TS/SCI security clearance. **Please indicate your current Security Clearance status and last date of review clearly on your resume.** *** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.*** Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes. The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process. Contact Info: Boeing, U.S. Citizenship is required for most positions. Boeing is an equal opportunity employer supporting diversity in the workplace. Copyright © 2006 Boeing. All Rights Reserved.