Support Technical Manager J

Skills Management Title Marketing/Product Status Full Time, Employee Business Component Marketing/Product Requisition Number 08-1008326 YOU MAY NOT ALWAYS SEE US, but we're in the sky, on the ground, at sea and out in space; with your help our technologies will benefit the world. That's why we're here. Support Technical Manager J Position Description Manages employees performing technical or specialist activities within Product Support. Develops and executes project and process plans, implements policies and procedures and sets operational goals. Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Provides oversight and approval of technical approaches, products and processes. Manages, develops and motivates employees. Competencies General/Leadership [ + ] Building A Successful Team Works with other J level managers to ensure the purpose and importance of the team are clarified (e.g., team has a clear charter or mission statement); guides the setting of specific and measurable team goals and objectives. Works with other J level managers to help clarify roles and responsibilities of team members; helps ensure that necessary steering, review, or support functions are in place. Works with other J level managers to make procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments. Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents. Shares important or relevant information with other J level managers and the team. Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team. [ + ] Business (Operational) Acumen Understands the business issues related to operation of own projects and processes. Understands Boeing products and services and how own project or process fits within the larger value stream. Demonstrates general awareness of competition. Understands how to accomplish tasks both through formal channels and the informal network. [ + ] Coaching/Teaching Consistently and proactively clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding. Consistently and proactively provides instruction, positive models, and opportunities for observation in order to help other J level managers, team members, and people throughout the organization develop skills; encourages questions to ensure understanding. Consistently and proactively gives timely, appropriate feedback on performance; reinforces efforts and progress. Consistently and proactively establishes good interpersonal relationships by helping other J level managers, team members, and people throughout the organization feel valued, appreciated, and included in discussions. [ + ] Communication Consistently and proactively clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow J level managers and other internal employees in effective communication techniques. [ + ] Customer Focus Provides J level direction for making customers and their needs a primary focus of direct report's job activities and actions; considers how work group's decisions/actions/plans will affect customers; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to middle and/or senior level managers to build their understanding of issues and capabilities as they relate to customer needs; considers how project level decisions/actions/plans will affect customers; responds quickly to meet significant customer needs and resolve problems; provides J level leadership on monitoring and evaluating customer concerns, issues, and satisfaction and to anticipate customer needs; implements and monitors customer feedback systems to gauge customer satisfaction and makes adjustments to service as indicated by feedback. [ + ] Decision Making Consistently and proactively recognizes a wide range of issues, problems, or opportunities in own work group, across the organization and with external customers; determines whether action is needed; consistently identifies the need for and collects information to better understand issues, problems, and opportunities; integrates complex information from a variety of sources; detects trends, associations, and cause-effect relationships; creates relevant options for addressing problems/opportunities and achieving desired outcomes; consistently formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option; consistently implements decisions or initiates action within a reasonable time; consistently includes fellow J level managers and employees across the organization in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.Technical [ + ] Boeing Knowledge Complete knowledge of Boeing's organizations, processes, program plans, policies and procedures, and products required to effectively perform functional responsibilities of the occupation. Provides specific guidance to team members to ensure effective performance. Education and/or Experience Other Job related information *** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.*** Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes. The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process. Contact Info: Boeing, U.S. Citizenship is required for most positions. Boeing is an equal opportunity employer supporting diversity in the workplace. Copyright © 2006 Boeing. All Rights Reserved.