Small engine and mechanical repair

Description

Our technicians diagnose and repair riding mowers, tractors, tractor attachments, tillers, snow throwers, log splitters, chippers, shredders, and gas grills while providing superior service at customer’s homes. Our technicians are the best equipped in the industry – you will be provided a van and laptop computer. In fact, you will travel directly to your first call of the day from home each morning! We have a computer generated routing system that enables us to maximize customer satisfaction.

 

To provide the proper customer focus, the In-Home Service Technician must:

· Work as a dedicated team member to ensure fast, flexible and expert service to every customer
· Demonstrate a sense of urgency to meet customer time commitments
· Successfully complete all Technician I training elements within required timeframes
· Meet key performance metrics and/or productivity goals as defined by the business
· Provide knowledgeable and courteous repair service
· Continuously look for methods to improve business performance and enhance the customer experience
· Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
· Provide direction to a Technical Helper, as applicable
· Ability to receive truck stock at home if the company vehicle is retained at the technician's place of residence
· Mentor other technicians, as applicable
· Maintain truck stock inventory within the prescribed company guidelines and standards
· Follow the truck maintenance schedule and keep a clean, organized truck
· Adhere to all company policies and procedures
· Perform miscellaneous duties as assigned

 

Benefits
As one of our professionals, your career path options will be determined by your performance and your desire to advance further within our organization. We have some of the best benefits available in the industry to choose from:

- medical, dental, life insurance, vacation, holidays, 401k with company match, short and long term disability, business travel insurance