Sr. Tech Support Engineer--Advanced AutoCAD

Position: Senior Technical Support Engineer

Reports To:  Director of Technical Support

Location: Concord, MA

 

COMPANY INTRODUCTION: SolidWorks Corporation, a Dassault Systèmes S.A. (Nasdaq: DASTY, Euronext Paris: #13065, DSY.PA) company, develops and markets software for mechanical design, analysis, and product data management. Founded in 1993, SolidWorks’ mission is to unleash the power of 3D for everyone in product development and foster a collaborative user community. SolidWorks has since become the standard for affordable and highly capable solids modeling. Today, SolidWorks continues to develop CAD software for the mainstream based upon ease-of-use, linkage to automated assembly & drafting functions and compatibility with existing engineering systems. Since our founding, SolidWorks has installed well over 600,000 total seats of software worldwide. SolidWorks has offices around the globe and sells, distributes, and supports its products through a worldwide reseller network in 70 countries. For the latest news, information, or a live online demonstration, visit the company’s Web site (www.solidworks.com)

Job Summary

A Technical Support Engineer’s primary responsibility is to provide technical support to internal staff, and external customers or partners. A Technical Support Engineer’s day includes resolving technical issues, as well as acting as a customer representative with regards to product enhancements and problem resolutions with our R&D team. This position has management track potential.

Key Responsibilities:

 

Providing technical support to internal staff, and external customers or partners, through web interface, via email and phone when appropriate

 

Providing guidance to team members researching technical issues


Researching, verifying, and generating detailed defect reports and enhancement requests


Working with development, testing and documentation teams during product development cycle to ensure quality control.


Attending trade shows, performing customer visits or giving product demonstrations, as assigned.


Working with Manager to develop a personalized employee development plan, including: training and project assignments to enhance product knowledge and general business skills


Developing training plans and mentoring new product support team members.

 

Minimal travel required