Auto Sales Advisor

 

 

 

POSITION SUMMARY:

Researches, locates and sells a variety of vehicles to members.

 

ESSENTIAL FUNCTIONS:

Customer Service:

·  Greet members and answers incoming telephone calls.

·  Call members referred to the auto buying center by branch, member service center or other referrals to set appointments or sell vehicles.

 

Auto Sales:

·  Research, recommends, locates and sells brokered new and used vehicles, as needed.

·  Compare different vehicles to facilitate the member’s purchase of their desired vehicle.

·  Ensure maximum flexibility to relieve and/or assist in a variety of functions as necessary.

·  Sell vehicles displayed on the auto buying center lot.

·  Meet with members to research and analyze their desired vehicle(s).

·  Organize and arranges timely transportation for brokered vehicles.

·  Evaluate and recommends appropriate financing for members when needed.

·  Prepare paperwork for the sale of the vehicle and loan.

·  Arrange installation of aftermarket items purchased by members in a timely manner.

·  Organize, schedule and arrange the transport of vehicles for reconditioning.

·  Sell mechanical breakdown warranties, guaranteed auto protection coverage and other vehicle related items.

·  Collect trade-in titling documents and obtain loan payoff information.

 

Non-Essential Functions:

·  Implements new CUSO/Credit Union related products and services with other employees of RCU Auto Services as needed.

·  Conducts seminars as needed.

·  Provides feedback on marketing efforts.

·  Visits branches/departments to promote the Auto Buying Center.

·  Perform other duties as assigned.

 







Knowledge, Skills and Abilities

·  Knowledge of types and accessories on automobiles.

·  Excellent services skills.

·  Skill in the operation of personal computers with office software and printers.

·  Skill in the operation of modern office equipment.

·  Ability to communicate effectively both verbally and in writing.

·  Ability to effectively sell automobiles and/or other vehicles.

·  Ability to process vehicle sales paperwork.

·  Ability to coordinate a variety of activities simultaneously and prioritize work.

·  Ability and knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP).

·  Ability and desire to work in a team environment.

·  Ability to work weekends.

·  Ability to research and locate new and used automobiles.

·  Ability to analyze situations and recommend workable solutions for members.

·  Ability to establish and maintain effective working relationships with a diverse group of people.

 

Licenses and Certifications

·  Ability to qualify for DMV Salesperson License.

·  Maintain a valid California Driver’s License.



 

Education/Experience

A combination of education and experience equivalent to a high school diploma and three years automotive sales, bank or credit union experience.