Call Center Manager

Call center/business development manager required for fast growing auto dealership. This is a hands on position for a working manager who can handle calls and supervise 3 to 4 people. Mainly incoming calls with some pre-qualified leads for outgoing calls. We currently use "Callsource" for monitoring calls and "Higher gear" as our CRM software.

   Competitive pay plan with health insurance and paid vacation.

    We are located on State Rd 7,Plantation, in the heart of broward county, come on down and join the winning team!!

Please apply,

Mr Amin Baker

Autoshow sales and servuce

440 State rd 7

Plantation

FL33317

954-484-6000x231

cell 954-214-1599

fax resume 954-587-4131

e-mail pferogers@gmail.com   

 

 

job purpose:

 

Serves customers by planning and implementing operational and staff objectives; planning and maintaining efficient operations; improving quality results; meeting financial objectives; managing staff.

Duties:

* Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

* Achieves call center operational objectives by contributing information and analysis to organization strategic plans and reviews; preparing and completing strategic and operations plans; developing customer interaction models; completing system audits; developing and monitoring quality assurance policies, procedures, and response methodologies.

* Plans and maintains efficent operations by designing, implementing, and evaluating call center process; developing, implementing, and monitoring policies and procedures; monitoring and analyzing telephone statistics and forecasts; adjusting staffing schedules to match call volumes; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing changes; resolving escalated problems.

* Enhances staff performance by designing, developing, presenting, and evaluating training programs.

Skills/Qualifications:

Customer Focus, Customer Service, Telephone Skills, Developing Standards, Foster Teamwork, Giving Feedback, Managing Processes, People Management, Promoting Process Improvement, Supervision, Emphasizing Excellence