Customer Service Manager

We are seeking an energetic and self-motivated world class customer service driven leader to help direct all of the service functions within our service center in Tampa, FL. Duties· Performs the scheduling and planning of all service activities.· Staffs, trains, motivate, and develops all service associates.· Provides customer service by responding quickly to technician and customer requests, communications, and complaints.· Encourages accomplishment of contributing key performance indicators (KPIs) for service objectives and monitors progress toward these goals.· Communicates with the service associates to keep them abreast of latest information on new products and services, standards, scheduling, and systems.· Serves as local liaison to the corporate help desk to report, investigate, track, and resolve customer and technical problems quickly.· Works with the Technician Managers, Supervisors and Leads, as well as the General Manager, to ensure the appropriate level of services support. · Audits market adherence to Safelite’s service operations, policies and processes, and makes recommendations for improvement. Qualifications·  Associates degree preferred or equivalent work experience·  Should have 2-3 years experience in telephone operations or business management·  Must have 1 year supervisory or management experience·  Excellent verbal communication skills   Submit your resume by clicking on the Apply Now button.  Submit your resume by clicking on the Apply Now button. About Us Belron US is the nation's largest provider of auto glass repair and replacement services. You know us as Auto Glass SpecialistsTM, Elite Auto GlassTM, GlasproTM, Safelite® AutoGlass and Windshield ProsTM. We are a multi-faceted automotive glass and claims management service organization based in Columbus, Ohio. The company is comprised of three major business operations that include automotive glass fulfillment services (operating under the trade names Auto Glass SpecialistsTM, Elite Auto GlassTM, GlasProTM, Safelite AutoGlass, and Windshield ProsTM); windshield manufacturing (Safelite Glass Corp.); wholesaling (Service AutoGlass); and fleet and insurance claims management services (Safelite Solutions). We employ more than 6,500 associates nationwide. We are the leaders in the auto glass industry by delivery world-class customer service to the business, clients and customers we serve. We are the only national provider of retail auto glass repair and replacement services. We deliver mobile service to 93 percent of the U.S. population in all 50 states. We serve more than 2.5 million retail customers each year through our company-owned operations. We have a long history of developing our associates and are looking for people who can grow with us. Bring us your energy, skills and passion for success and we'll give you the tools, environment and support to make it all happen. Join America's auto glass and claims management experts! Our Benefits • Competitive Pay • Medical, Dental & Vision Insurance • Life Insurance • Short & Long-Term Disability • 401k • Paid Holidays • Vacation & Personal Time • Tuition Reimbursement • Direct Deposit • Safelite University Training Learn more about US here and also visit US on the web at www.safelite.com. We care about the safety and well-being of our associates and therefore, we utilize criminal background and MVR checks, as well as drug testing as a condition of employment. Belron US is an EOE/DFWP.