Heavy Construction Equipment Service Manager

LARGE CONSTRUCTION EQUIPMENT COMPANY LOOKING FOR A SERVICE MANAGER.  QUALIFIED CANDIDATE WOULD BE RESPONSIBLE FOR THE EFFICIENT AND PROFITABLE OPERATION OF THE SERVICE DEPARTMENT.  ADVISES AND MAKES RECOMMENDATIONS TO THE BRANCH AND GENERAL SERVICE MANAGER WITH RESPECT TO THE BEST INTEREST OF THE SERVICE DEPARTMENT WHENEVER AND WHEREVER ACTIVITIES OF THE COMPANY AND CUSTOMERS ARE INVOLVED. 

 

1. DEVELOPS REASONABLE ANNUAL OBJECTIVES FOR THE SERVICE DEPARTMENT TO INCLUDE EXPECTED BILLINGS FOR LABOR BASED ON SALES ESTIMATES (SHOP WORK DISTINGUISHED FROM FIELD WORK), RENTAL CONTRACTS AND USED EQUIPMENT SALES.  DEVELOPS MARKETS FOR SERVICE DEPARTMENT ABILITIES.

 

2. CONSIDERS THE TYPE OF SERVICE TO BE PERFORMED, EQUIPMENT, AND SPACE REQUIRED, SKILLS NEEDED, AND MAKES RECOMMENDATIONS TO COMPANY MANAGEMENT CONCERNING SUCH REQUIREMENTS.  SELECTS AND HIRES PERSONNEL AS NEEDED.

 

3. ENSURES THAT PROPER RECORDS, REPORTS, AND PROCEDURES ARE ESTABLISHED CONCERNING ALL SERVICE WORK PERFORMED; MAINTAINS PROPER DIVISION OF TIME AND OVERTIME DEVOTED TO CUSTOMER EQUIPMENT VERSUS COMPANY-OWNED EQUIPMENT, HOUSEKEEPING, CLEANUP, TESTING, AND INSPECTION.

 

4. INSURES THAT NECESSARY SHOP TOOLS AND EQUIPMENT ARE AVAILABLE AND MAINTAINED IN GOOD ORDER; THAT NEW MACHINES AND MACHINES GOING OUT ON DEMO ARE CLEAN AND IN "READY-TO-GO" CONDITION; THAT FOLLOW UP SERVICE IS CONDUCTED AS REQUIRED AND IN LINE WITH FACTORY WARRANTY.

 

5. ORGANIZES AND CONDUCTS TRAINING PROGRAMS AND SERVICE MEETINGS FOR COMPANY PERSONNEL, EITHER AS A COMPANY FUNCTION OR IN CONJUNCTION WITH MANUFACTURERS' SERVICE REPRESENTATIVES.

 

6. PERIODICALLY EVALUATES THE PERFORMANCE OF THE SERVICE DEPARTMENT AGAINST PLANNED OBJECTIVES, REPORTS FROM CUSTOMERS, THE SALES DEPARTMENT, AND COMPETITORS, AND MAKES CHANGES AS NECESSARY.

 

7. COOPERATES WITH THE SALES DEPARTMENT IN EVALUATING USED EQUIPMENT FOR TRADE IN; PERFORMS EMERGENCY SERVICE WORK; ASSISTS IN SETTING UP EQUIPMENT AT SHOWS, EXHIBITS, CONVENTIONS, AND DEMONSTRATIONS.

 

8. MAINTAINS WORKING RELATIONSHIPS WITH PARTS MANAGEMENT AND PARTS DEPARTMENT PERSONNEL AND SEES THAT PROPER PROCEDURES, RECORDS, AND REPORTS CONCERNING PARTS FOR SERVICE ARE IN ORDER.

 

9. MAKES RECOMMENDATIONS REGARDING THE PURCHASE OF SERVICE VEHICLES; MAINTAINS THE FLEET IN PROPER MECHANICAL CONDITION AND SUPERVISES THE ECONOMICAL USE OF VEHICLES IN THE PERFORMANCE OF SERVICE WORK.  REQUIRES DISCIPLINE IN SHOP HOUSEKEEPING AND SERVICE PRACTICES. 

 

10. REVIEWS SALARY AND COMPENSATION PLANS FOR SERVICE PERSONNEL AND MAKES RECOMMENDATIONS FOR CHANGES AS APPROPRIATE.

 

11. SEES THAT SERVICE LITERATURE, INSTRUCTION MANUALS, CATALOGS, AND FACTORY COMMUNICATIONS PERTAINING TO THE SERVICE DEPARTMENT ARE PROPERLY MAINTAINED, CURRENT, AND BROUGHT TO THE ATTENTION OF SERVICE PERSONNEL WHEN APPROPRIATE. 

 

12. PERFORMS REQUIRED ADMINISTRATIVE DETAILS SUCH AS PREPARING REPORTS, ESTIMATES, AND FORECASTS; MAINTAINS WARRANTY RECORDS; INITIATES CAMPAIGNS DESIGNED TO INCREASE THE PROFIT OF THE SERVICE DEPARTMENT.

 

 

SEVERAL YEARS OF SERVICE WORK REQUIRED, PREFERABLY IN HEAVY CONSTRUCTION EQUIPMENT.  PREVIOUS MANAGEMENT EXPERIENCE PREFERRED.  THE QUALIFIED CANDIDATE WILL DEMONSTRATE AN ABILITY TO MANAGE SERVICE OPERATIONS; EXCELLENT VERBAL AND WRITTEN SKILLS; STRONG CUSTOMER SERVICE FOCUS; STRONG LEADERSHIP AND COACHING ABILITIES; ORGANIZATIONAL AND MULTI-TASKING SKILLS; BASIC COMPUTER SKILLS REQUIRED.  EOE.