Service Advisor/Consultant

Service Advisor/Consultant

UNITED TRUCK CENTERS, INC.

SINCE 1986

Description

United Truck Centers is growing and seeking to add 2 service advisors to our team. 


WE REWARD YOU WITH:

GREAT PAY!!
SUPERB WORK ENVIRONMENT!!
 MEDICAL AND DENTAL BENEFITS!!
401K!!
LONGEVITY BONUSES!!

AND THOSE ARE JUST SOME OF THE BENEFITS OF WORKING FOR UNITED.

The Service Advisor position is responsible for meeting customers and dealing with customer requirements pertaining to repair and/or servicing of their truck issues. The Service Advisor is a key player in the dealership for fostering positive customer relations through communication and follow-up to customers on repair status and charges for repairs and to promote service sales through communication of information to customers on maintenance and repair needs that are identified during the service appointment process. Service Advisors act as a liaison between external customers and all those involved internally at the dealership in the service appointment process. This includes but is not limited to:  Service Technicians, general office staff, new and used vehicle sales staff and service and parts department personnel. The Service Advisor position reports directly to the Service Manager.

Primary Responsibilities:
o Meet and greet service customers, taking service calls from customers to schedule appointments.
o Estimates and advice’s customers of estimated service and repair costs, reviews details of service/repair invoice with customer to gain their understanding of all services provided.
o Determine progress of repair/service orders and inform customer accordingly.
o Review results of customer satisfaction surveys with service managers.
o Address customer's questions/needs promptly and professionally.
o Establish long-term positive relationships with customers.
o Identify service needs of customer vehicle based upon historical service data.
o Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

 

Required Experience

Ideal candidates will have:

o Superior customer service skills
o Basic understanding of Medium & Heavy Duty Truck systems
o Proven track record of achieving or over-achieving goals
o Outstanding communication skills
o Professional appearance and work ethic
o Great attitude with a high-energy personality
o Basic understanding of computer keyboard operations
o Valid drivers license

 

Required Education

o High School Diploma or equivalent
o 2 year or 4 year Business Degree or related field preferred.

 

Compensation

We offer competitive pay, health, dental, life, and  401(k) program, paid vacation, Employee Vehicle Purchase Program, professional working environment, job specific training .

 

 

 We are an equal opportunity employer and a drug free workplace. www.unitedtruckcenters.com